Carson Harms Email & Phone Number

Santa Barbara, Ca, Us

• Independently manage up to six client portfolios• Facilitate client relationships by leading weekly client calls to discuss ongoing issues & projects• Educate clients on Yardi modules & new features• Resolve 20-25 client cases per week in a timely manner• Lead pieces of training for the team on various Accounting and Yardi functions

Santa Barbara, Ca, Us

Mason, Oh, Us

• Monitor route activity and results through reports, invoices, and six sigma tasks daily• Coordinate complete resolution of unresolved customer requests with the Service Sales Representatives • Maximize revenue for location by monitoring replacement charges, net billings, credits, pricing levels• Collaborate with key managers, other locations, and the corporate national account team to manage new and existing national and multi-location accounts• Responsible for managing appearance, DOT standards, and upkeep of 32 units in Cintas fleet• Measure and control fleet maintenance expenses

Mason, Oh, Us

• Collaborated with a team to implement SAP ERP/CRM systems at 13 Cintas locations across the U.S. and Canada• SAP subject matter expert for Sales Department in Western Territory• Provided post-implementation SAP support for locations across the Western Territory as needed• Led individual and group trainings for Sales Managers, Sales Reps, New Account Coordinators, and Catalog• Communicated issues, areas of improvement, and implementation progress weekly with executive leadership• Prompt to troubleshoot and resolve system/process related issues independently and with team support• Created, updated, and implemented process flows and training guides for field employee roles• Enacted a culture of positive change management within each location during transition to SAP• Trained and certified over 150 employees in the SAP system for their respective roles

Mason, Oh, Us

• Excelled at various roles within Cintas: Service Sales Representative, Route Check-In Supervisor, and A/R Specialist• Acted with competitive urgency to quickly resolve customer concerns and questions that arose as SSR• Worked with a team to create an employee appreciation system to positively change location culture• Led quarterly adds contest for the Service Team • Called and collected past due revenue to improve location A/R percentage• Organized and led location wide food drive and volunteer event at Oregon Food Bank

Mason, Oh, Us