• Greeting guests, answering phones, taking reservations and coordination with dining room

• Developed knowledge of nursing and rehabilitation care operations and administration• Supervised and mentored by site Administrator• Rotated through operational and administrative departments shadowing program and departmental leaders• Worked independently on the development of recruitment and retention initiatives• Developed and presented quality measures to leadership team• Contributed to the creation of new building safety program and virus control procedures• Gained understanding of non-profit health care systems through visits with executive team members at Alliance Health & Human Services corporate offices

• Delivered exceptional customer service in a fast-paced dining environment and at private functions and special events• Planned and managed valet services for large onsite and offsite private events• Provided orientation and training to new staff members, including international students