- Provided operations and analytical support to SBI business leaders by synthesizing outputs from multiple systems into actionable, data-driven processes and strategies - Owned creation of reports and dashboards to measure and report on key metrics, and preform deep analyses on behavioral, leading, and lagging indicators - Proactively monitored and maintained high levels of data quality, accuracy, and process consistency across all functions - Collaborated with multiple teams to ensure process adoption and compliance - Created enablement and launch content for internal initiatives - Identified opportunities for improved business efficiency and revenue gains - Prioritized and organized daily responsibilities while collaborating with cross-functional partners to execute on non-recurring tasks

- Responsible for sales, marketing, collections, and all aspects of a small business- Worked with more than 10 students improving Chemistry & Algebra skills; assessed needs & built custom learning plans- Worked with students and parents to ensure outstanding results and high level of customer satisfaction

- Provided superior customer service to more than 50 on a weekly basis; Ensured a memorable dining experience- Engaged with 10 servers, 6 Kitchen staff, 3 hostess and 1 bartender- Cultivated relationships with patrons and staff; strengthened interpersonal communication and time management skills

Provided superior customer service to more than 50 on a weekly basis; Ensured a memorable dining experience- Engaged with 7 servers, 6 Kitchen staff, 1 hostess and 1 bartender; regularly led training of new wait staff and bartenders- Cultivated relationships with patrons and staff; strengthened interpersonal communication and time management skills

- Certified in CPR and aquatic life saving techniques- Enforced pool guests’ compliance with pool rules in a professional manner while also maintaining a good rapport- Provided information and assistance to pool members regarding safety and conflict resolution- Patrolled and managed a number of private pools in the area