-Manage a portfolio of 56 chapters of the organization across the country in areas of recruitment and retention, social justice, risk management, and budgeting-Supervise two entry-level staff to resolve membership concerns, provide on-demand support for chapter operations, and aid in achieving organizational goals-Develop training manuals, learning management system modules, learning assessments, and on-boarding programs for chapter leaders and advisors-Assess leader, chapter, and advisor performance through a yearly accreditation program to ensure individuals and chapters hit key performance indicators as outlined by the organization-Serve as a subject matter expert in social justice education, accountability, and communications in response to global social justice impacting the membership and operations of the organization-Create innovative organizational services such as Pride month apparel and fundraiser, inclusive excellenc staff committee, and inaugural senior week

-Led day-to-day management and oversight of a 23-member organization program, including leading housing, risk management, and leadership development initiatives-Managed office budget of over $50,000 and dispersed adequate funds to prioritize strategic programs, operations, and services for the office, staff, and community-Updated community-wide risk management policy and social event registration process to educate and reinforce individual and group behavioral expectations-Supervised 2 graduate students responsible for the advisement of 2 council boards and 15 member organizations, and directly advised 2 council boards and 8 member organizations-Supervised 7 house directors from university-owned/leased houses and managed facility operations, resident billing, damages, and safety concerns-Overhauled leadership education curriculum for council board members and organization presidents, and member development education for organization new members

-Advised council board and 7 member organizations in the execution of recruitment, budgeting, event planning, social justice, risk management, conduct and community relations-Supervised 2 newly created student staff members who executed office operations, provided customer service to visitors, and aided with office programs and services-Overhauled council board and organization president leadership curriculum into an institute model focused on positive psychology, inclusive community-building, and problem-solving-Implemented a community-wide officer training program and revamped new member/initiate orientation curriculum, and coordinated the community’s accreditation program-Participated in organizational conduct partnership process to investigate organization conduct violations and restoratively improve member and group behavior through educational sanctions-Served with university administration and faculty on a college-wide sexual misconduct committee, LGBTQ task force, and student welcome week committee

-Advised 2 council boards and 15 member organizations in fulfilling their mission of educating members, advocating for their experience, and holding members accountable-Designed curriculum for an inaugural risk prevention institute for executive board officers, revamped curriculum for seasoned leaders, and overhauled a new member orientation program-Established policies and processes for off-campus recruitment and event evaluation based on risk management best practices to outline new processes and expectations-Reactivated/established 9 member organizations over the course of 4 academic years in partnership with organizational graduate advisors, reactivation teams, and campus partners-Coordinated the planning and implementation of signature community-wide programs with students and campus partners, resulting in the attendance of 1,000+ people at each event-Served on the university’s hazing prevention task force, leading the charge in facilitating hazing prevention presentations and creating a new hazing investigation policy

-Served as a university-level conduct hearing officer for students who violated expectations set forth in the student handbook (code of conduct) on off-campus property-Facilitated meaningful, learning-focused adjudications about behaviors and the environmental context for undergraduate students participating in the conduct process-Prescribed charges as described in the student handbook and conferred individualized educational sanctions specific to students’ conduct situations-Developed resources outlining hearing process logistics and facilitation guides for future student conduct internship and practicum students

-Advised and supported the four executive officers of the Student Alumni Connection (SAC), a programming board that connects students to graduates for personal and professional development-Provided guidance and educational experiences for executive officers in decisions regarding recruitment, membership retention, event planning, and marketing efforts-Supervised the planning, logistics, and implementation of yearly SAC programming that included homecoming activities, alumni receptions, donor events, student retreats, and university initiatives-Managed $20,000+ annual budget, expense requests for various SAC programs, and reimbursements/disbursements for outside vendors and campus offices

-Provided advisory support and live-in supervision for the Beta Gamma Chapter of Phi Gamma Delta, specifically focused on facility management and chapter operations-Managed check-in/check-out procedures for residents, ensured compliance with policy and safety checks, and served as a liaison for chapter concerning any residential issue or concern-Utilized university residence and conduct policies and procedures to intervene, respond, and document any crisis issue on campus as a campus security officer-Supported chapter members regarding academic success, personal issues, risk management problems, mental health situations, philanthropic work, and organizational effectiveness

-Reconstructed the curriculum design of uLEAD, an advanced student leadership program for top tier student leaders focusing on educating and enacting five exemplary leadership practices-Collected cumulative and weekly assessment findings from previous year’s uLEAD program, and created succinct summary of findings to guide curriculum construction-Reviewed, critiqued, and scored eight program proposals for the Southern Association for College Student Affairs (SACSA) 2012 conference-Discovered personal StrengthsQuest traits and began incorporating Strengths into discussions about supervision, personal integrity, and leadership style

-Developed curriculum and facilitation guide for leadership program centered on "Motivating the Middle" for use by 30 chapters and three council presidents in Greek community-Communicated with alumni board volunteers and housing corporation presidents concerning their organizations’ needs and desires for the Master Greek Housing Plan-Gathered findings from alumni board volunteers and housing corporation presidents’ conversations and developed action plan for each organization regarding their impending housing needs-Compiled potential new member recruitment information from Interactive Collegiate Solutions (ICS) for use by Greek Life office, Residence Life, sorority chapters, and advisors

-Coordinated preadmission testing services through organizing test registration documentation and created, maintained, and distributed test results-Assisted with quarterly student orientation by organizing program agendas, assigning staff personnel responsibilities, and working with all departments involved to consistently improve process-Processed all student requests such as transcripts and enrollment verifications in addition to requests from various employment and government services-Coordinated quarterly room assignments and schedules in addition to maintained all room requests from administration, faculty, and students