Carson Stapley Email & Phone Number

Eagle Mountain, Ut, Us

Eagle Mountain, Ut, Us

Draper, Utah, United States

Lead IT onboarding processes, fully integrating new employees prior to start date with hardware provisioning and okta account access. Host and present several IT onboarding presentations in a semi-monthly cadence to support all company onboarding groups and answer all technical needs. Assist IT Ops in Google Administration and process improvements around account offboarding, account archival, and data integrity across asset end points. Partner in automating routine tasks, driving improvements in service quality and response times. Managing the full lifecycle of IT assets and peripherals, including vendor relations and stock maintenance for all US workforce.

Draper, Utah, United States

Spearheaded daily troubleshooting efforts and managed ticket workflows, consistently meeting performance metrics and customer satisfaction goals. Trained and mentored new IT Helpdesk Engineers, focusing on hardware and asset management best practices. Contributed to the department’s strategic objectives by leading initiatives in Single Sign-On (SSO) integrations and automation for license and SaaS management.

Draper, Utah, United States

Delivered comprehensive technical support for all company hardware and managed laptop refresh cycles for the US workforce. Managed incident response and ticket resolution, improving efficiency and service delivery.

Draper, Utah, United States

Provided advanced technical support for a range of systems, software, and hardware issues, ensuring prompt resolution of employee queries. Administered hardware and software installations, modifications, and repairs, enhancing overall system performance and reliability. Frontline support for all ticketing tiers and escalations for business outages. Liaised all communications for Incident management and documentation for updates.

Salt Lake City, Utah, United States

Supervised the Outbound Fulfillment team, optimizing operational processes and ensuring accurate and timely distribution of customer invoices. Meeting SLA goal of 99.95% of all orders shipped. Drove continuous process improvements through regular audits and training initiatives, and conducted monthly one-on-one sessions for team development and conflict resolution. Responsible for staffing and scheduling of all Outbound Fulfillment associates. Analyze metrics and shipping data trends for optimal staffing requirements based on season and marketing trends and company incentives. Foster positive working relationships with FedEx, UPS, DHL, USPS and all 3rd party vendors involved with daily logistics.

Salt Lake City, Utah, United States

Managed training and development programs for a team of associates, ensuring adherence to performance metrics and operational standards. Acted as a liaison between the pick floor and leadership, facilitating effective communication and operational efficiency. Maintain personal KPI metrics in the top 10% percentile of the pick floor team.

Salt Lake City, Utah, United States

Pull and fulfill contact lens orders for direct consumers and B2B partners. Mentored and trained onboarding employees and fleshing out SOPs for warehouse standards. Assisted in optimizing and picking flow reviewing product data and total movement heatmaps.