Carson Wang Email & Phone Number

中国 江苏省 南京

Key responsibilities handled:1. Playing PM Role on China local projects, communication with different BUs. Leading China IT team to provide best IP supports to internal and external customers.2. The cloud solution support for Synopsys external customers, Synopsys privates cloud service is in Nanjing data center and decicated hardware simulation services to customers. We leverage NetApp storage and Cisco ACI and physical servers in the private cloud.3. The Internal compute farm solution support, license management, account management, IT service issues management, such as LDAP, Autofs, Kickstart, SGE, Okta MFA, and so on.4. Nanjing Data Center management, day to day operations on datacenter monitoring through MetricBeat and PRTG. Assets management on the global asset management system. Cooperate with Network team for network upgrade and maintenance.5. Remotely manage the APAC Data Center in Wuhan. Resolving the server issues in Wuhan datacenter.

Nanjing, Jiangsu, China

Platform/Hosting Scope:1. Shared platform maintenance (Cisco Tidal, IBM Sterling, SFTP, FTP, HDP)2. Tier.2 managed hosting support (Building/Decom servers, patching servers, troubleshooting on server incidents, grant server level permissions, server backup monitoring)3. Providing Tier.2 Microsoft related service support (SCCM, Lync, Exchange, AD, DNS, DHCP)4. Enterprise Virtual Desktop platform management (Xen Center, PVS, Xen Desktop, Xen App)5. Local project Infra solution design/operations on AWS, Azure and Aliyun End User Scope:1. Company Microsoft platform management （SCCM, Lync, Exchange，AD, DNS，DHCP) 2. Company Citrix VDI platform management (Xen Center, PVS, Xen Desktop, Xen App)3. China GDC IT automation build up (BAT\Shell)4. China GDC local IT support (Helpdesk Network Incidents, Document IT manuals, Local IT assets management)Lead Scope:APAC managed hosting day to day operations China projects infra solution design standard creation and development China office IT supports leader

中国 江苏省 南京

Nanjing, Jiangsu, China

Provide hardware/software/network problem diagnosis/resolution via telephone/email/to end user. Route problems to internal second and third level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.

Nanjing, Jiangsu, China

Providing IT services for 400 Nanjing office employees;Troubleshooting on Network issues and granting network access;Monitoring network flow through tools, such as NetFlow; ASDM and so on;Supporting the important conference call (Polycom, WebEx);Building/Decommission Windows/Linux servers with Tier.2 engineers;IT assets management