Carson Babbitt's Location
Bethesda, Maryland, United States, United States
Carson Babbitt's Contact Details
Carson Babbitt work email
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Carson Babbitt personal email
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Carson Babbitt phone numbers
About Carson Babbitt
Microsoft Certified Professional with more than 21 years experience providing Tier 1 through Tier 3 support to global organizations and professional associations with as many as 6,000 end-users. Demonstrate cross-functional experience in project and people management; end-user and peer training; multiple system upgrades; and creating processes and procedures that streamline operations while cutting technology costs. Recognized by managers and peers as proactive and forward thinking with natural ability to foresee problems and implement solutions.Expert in use, installation, configuration, troubleshooting, and problem solving of the following:Network Operation Systems: Microsoft Server 2012/2008/2003/2000, Altiris, Novell Netware, Cisco IOSDesktop Operating Systems:Windows 10, 8.1, 7, Vista, XP, 2000, NT, Me, 98, 95, 3.1Network Protocols/Services: Microsoft Active Directory, Microsoft Exchange, VM Ware, TCP/IP, IPX/SPX, Novell Netware NDPS, Novell Netware Z.E.N. Works, File and Print Sharing,Software: Office 365, MS Office 2016/2013/2010/2007/2003/XP/2000, Outlook 2016/2013/2010/2007/2003/XP/2000, Lync, SkyDrive, Citrix, Cisco VPN, Lotus Notes, iManage, Hummingbird DM, GroupWise, Adobe Acrobat, Internet Explorer, Firefox, Google Chrome, and other COTS applicationsMobile Computing: iPads, iPhones, Androids, Blackberries, TabletsHardware: Dell, HP, Lenovo, Accer, IBM, Compaq, CPUs, motherboards, RAM/ROMs, hard drives, NIC/PCI cards, power supplies, and standard PC peripheralsHelp Desk Ticketing Systems:Service Now, Remedy, Heat, Magic, BMC Support Desk Express, Zendesk
Carson Babbitt's Current Company Details
Montgomery Technology Solutions
Director of Desktop Services
Bethesda, MD, US
Carson Babbitt Work Experience Details
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Director Of Desktop ServicesMontgomery Technology SolutionsBethesda, Md, Us
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Assistant Director Of Infrastructure Services And Support, ItCommunications Workers Of America Oct 2022 - Jan 2024Washington, Dc, UsThe Communications Workers of America (CWA) is the largest communications and media labor union in the United States, representing about 700,000 members in both the private and public sectors. CWA has several affiliated subsidiary labor unions bringing total membership to over 700,000. CWA is headquartered in Washington, D.C., and is affiliated with the AFL–CIO, the Strategic Organizing Center, the Canadian Labor Congress, and UNI Global Union.• Oversee and manage the infrastructure and support services team to deliver high-quality and reliable infrastructure and support services, including but not limited to network and communication systems, servers, storage, security, help desk, and technical support• Collaborate with other IT leaders and business stakeholders to define, plan, and execute infrastructure and support projects and initiatives that align with the organization's strategic goals and objectives• Develop and manage infrastructure and support budgets, including capital and operational expenses, and ensure that spending is in line with the organization's financial policies and guidelines• Ensure that infrastructure and support services are designed, implemented, and operated in compliance with relevant standards, regulations, and industry best practices• Develop and maintain documentation, procedures, and standards related to infrastructure and support services, and ensure that they are communicated effectively to relevant stakeholders• Evaluate emerging infrastructure and support technologies and solutions, and make recommendations for adoption based on their potential to improve the organization's operations and capabilities• Provide technical leadership and guidance to the infrastructure and support services team, and promote a culture of continuous improvement, innovation, and collaboration• Build and maintain relationships with external vendors and service providers, and negotiate and manage contracts and service level agreements -
Assistant Vice President, It SupportChevy Chase Trust Oct 2014 - Mar 2022Bethesda, Maryland, UsB.F. Saul Co./Chevy Chase Trust is a privately owned, independent investment management firm headquartered in the Washington, D.C. metropolitan area that provides investment management, estate and financial planning, fiduciary, trust and family wealth services to individuals, families and institutions throughout the United States. We have more than 300 dedicated professionals overseeing $28 billion in investment and fiduciary assets.Independently providing both desktop and network support to onsite and remote users. Created and maintained user account information, access rights and security groups. Install PCs, operating systems, services, and printers onto Microsoft based network. Replace and upgrade approximately 100 PCs annually by installing and configuring hardware and system software. -
It Service Desk ManagerMillennium Challenge Corporation Dec 2013 - Sep 2014Washington, UsThe Millennium Challenge Corporation (MCC) is an innovative and independent U.S. foreign aid agency that is helping lead the fight against global poverty. Created by the U.S. Congress in January 2004 with strong bipartisan support. MCC provides time-limited grants promoting economic growth, reducing poverty, and strengthening institutions.• Manage a six person team of desktop technicians and a 24/7 offsite helpdesk. This encompasses over 400 desktop PCs and more than 50 laptops.• Supervise the quality assurance process and train technicians to ensure quality customer service.• Assign work and address performance issues within the prescribed guidelines.• Provide guidance to technicians in resolution of difficult questions to ensure accurate technical support.• Provide inventory control, which includes desktops, laptops, monitors, blackberrys, phones, licensing agreements and other necessary equipment.• Lead the deployment, administration, maintenance, repairs, modification, final disposition, day to day operation, and upgrade to operating systems, software applications, and hardware utilized on user workstations.• Analyze help desk Service Level Agreement reports and ensure that technicians complete trouble tickets in accordance with the contractual agreements.• Maintain a seat on the Change Control Board (CCB) to help minimize the impact of infrastructure changes to the user community.Contract position with Computer World Services -
Service Delivery Manager At Otsuka Pharmaceutical CompaniesC3I Jul 2013 - Dec 2013Noida, Uttar Pradesh, In6 month contract positionServed as the primary liaison between Otsuka's Ongoing Support groups (Service Desk, On-Site Service and Access Management) to ensure timely and quality delivery of contracted services. Accountable for managing client expectations, establishing key client relationships at the operational and strategic levels, and supervising all services provided to Client. Acted as a Client’s Advocate within C3i operations. -
Senior Systems Support SpecialistInternational Monetary Fund Apr 2013 - Jun 2013Washington, Dc, UsShort term contract positionLead a special short-term initiative designed to diagnose and resolve long-standing performance and operability issues for more than 1,000 IMF employees using both desktop and laptop computers running Windows Vista and Windows 7 operating systems. Successfully lead the team of Tier II/III technicians to create a system of processes to improve health, overall performance and resolve lengthy boot up times to desktop and laptop computers. The project was completed on time with all goals met. -
Paternity LeaveFamily Jun 2012 - Mar 2013
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Systems Support SpecialistLinowes And Blocher Llp Aug 2011 - May 2012Brought on board to rebuild/update decade-old IT infrastructure and deploy leading-edge systems and operations to support 100-person law firm with offices in Bethesda, Annapolis and Frederick. Technology scope: Virtual servers VM Ware / iManage / Windows OS / Litera Change-Pro / Innova TM / RainMaker / Microsystems Doc X.
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Technical Services Administrator IiiUbc - An Express Scripts Company Nov 2010 - Jul 2011Blue Bell, Pa, UsProviding Sole technical support for approximately 25 internal and remote, high-profile corporate executives (CEO, COO, CFO & SVP’s) at the Corporate Headquarters.Providing support for desktop hardware, desktop operating systems, desktop office productivity software, network hardware and software, security devices, software, printers, Blackberry devices and BES Server. Primary point of contact for all IT related outside venders. -
Senior It SpecialistPeace Corps May 2010 - Oct 2010Washington, District Of Columbia, Us6 month contract positionWorking on a small team of build engineers to upgrade and replace all Servers, Laptops, Desktop software and hardware for Peace Corps 72 world wide posts. Server base OS used is MS Server 2008. Hyper-V used for server virtualization. A combination of Windows XP and windows 7 OS used for laptop and Desktop builds. -
Associate Director And Desktop Support Manager, It SupportAmerican College Of Cardiology Feb 2007 - Feb 2010Washington, Dc, UsReporting to Director of IT Infrastructure. Managed five direct reports - IT technicians, projects, and support of equipment and software for 350+ staff members. Rapidly advanced from senior support technician to team leader to division’s first and only associate director, with split responsibilities for day-to-day management of staff and projects as well as performing a sundry of hands-on technical administration and support activities.Manage and resolve all IT support issues at Tier 3 level and support technicians in closing Tier 1 and 2 issues. Install, upgrade, troubleshoot, and support hardware and software including Dell desktop and laptop computers; Microsoft OS and Office applications (2003/2007); HP printers and Cannon copiers; Cisco telephone equipment; Active Directory network services; and AV and conferencing equipment. Deploy applications, scripts, RIPs, images and PC transplants by administering Altiris Deployment Solution 6.9. -
Desktop Support/Help Desk ManagerLeadingage Jun 2005 - Jan 2007Washington, Dc, UsServed as primary point-of-contact for technical support and end-user training for 85-100 in-house employees and four remote regional Vice Presidents. Serve as Microsoft Active Directory Account Administrator.Assisted in maintaining public folders, contacts, and distribution lists on Windows 2000/2003 Exchange Server. Monitored and set-up on-site and remote back-up system. Provided users with remote access through firewalls using Cisco VPN. Configured, set-up and maintained HP and Xerox printers. Maintained anti-virus/ anti-spam software. Maintained, scheduled, and set-up audio visual and sound equipment and trained users. Worked with phone switch to maintain, create, and delete all user accounts and wiring infrastructure. -
Tier 2 Software/Hardware Support TechnicianInternational Monetary Fund Sep 2003 - Apr 2005Washington, Dc, UsSupported long-standing contract with the IMF by providing Tier 2 support for 4,000 in-house and 2,000 international users. Participated in several projects involving testing, troubleshooting, installation, and implementation of new software and hardware. Created procedures and trained users on new equipment. Demonstrated responsiveness to cultural and ethnic diversity when working across multiple geographic lines.
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Senior Technical Support SpecialistAed Oct 1999 - Sep 2003Washington, Dc, UsProvided remote and onsite technical support to 1600 users, worldwide. Created and maintained user account information, including rights, security and systems groups. Installed PCs, operating systems, protocols, services, and printers onto Novell Netware NDPS and Q-based network. Upgraded approximately 200 PCs annually by installing and configuring system software. Maintained quality service in midst of dramatic 41% increase in call volume.
Carson Babbitt Skills
Managed Services
Entrepreneurship
Active Directory
Management
Networking
Technical Support
Information Technology
Security
Leadership
Project Management
Troubleshooting
Program Management
Customer Service
Servers
Training
Team Leadership
Vendor Management
Windows Server
Microsoft Exchange
Hardware
Windows 7
Operating Systems
Cross Functional Team Leadership
Process Improvement
It Management
Desktop Support Management
Service Desk Management
Network Administration
It Operations
Non Profits
Strategy
Strategic Planning
Nonprofits
Itil Process
Change Management
Frequently Asked Questions about Carson Babbitt
What company does Carson Babbitt work for?
Carson Babbitt works for Montgomery Technology Solutions
What is Carson Babbitt's role at the current company?
Carson Babbitt's current role is Director of Desktop Services.
What is Carson Babbitt's email address?
Carson Babbitt's email address is cb****@****ust.com
What is Carson Babbitt's direct phone number?
Carson Babbitt's direct phone number is +120252*****
What are some of Carson Babbitt's interests?
Carson Babbitt has interest in Professional Networking, Traveling, My Kids, Social Networking, Politics, Technology, Learning, Reading, Sports, Music.
What skills is Carson Babbitt known for?
Carson Babbitt has skills like Managed Services, Entrepreneurship, Active Directory, Management, Networking, Technical Support, Information Technology, Security, Leadership, Project Management, Troubleshooting, Program Management.
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