Carson Keyes Email & Phone Number

Washington, DC, US

GS-13, IT Specialist, Office of Strategic Sourcing, Category Management Division and is responsible for software category management activities for Information Technology (IT) spend categories. Responsible for defining buyer segments and strategically managing relationships, assessing buyer feedback to shape outreach/predict demand, and studying buying.

Washington, DC, US

• GS-12, Lead IT Specialist, promoted to implement, lead, plan, schedule and execute all San Francisco VA Information Technology (IT) projects, acquisitions, and procurement of hardware, services, telecommunications.
• Experienced IT Project Manager with a background in Information technology and Business Management with 20+ IT projects completed successfully from FY18 to FY19.
• Lead and manage a diverse team of 8 IT Specialist daily. In addition, manage vendor/contractor development and relationships.
• Graduated from the Federal Acquisition Certification for Program and Project Managers (FAC-P/PM) program via the Veterans Affairs Acquisition Academy. Currently registered for FAC-COR II certification program.
• Created a training and development program for OIT new-hires resulting in improved customer service and organizational support. This program is called Employee Development and Advancement Program (EDAP).
• Notable IT project achievements include: New application and software acquisition projects, VistA migration project, LAN refresh project, CBOC activation project, and data center relocation project.

Washington, DC, US

• GS-11, IT Specialist, fulfilling the roles, duties, and responsibilities of computer, network, and telecom specialist, as well as IT Project Manager.
• Lead VTC Program Manager- Independently responsible for the delivery, support, and maintenance of all VTC systems.
• Led key IT projects including the installation, upgrade and repair of switches, routers, computers, and telecom systems.
• Project managed SFC LAN Refresh FY18 project - upgrading 240 Cisco network switches and peripheral equipment in 46 network closets. Providing direction and support to the project team.
• Developed full-scale project plans and presented project material to stakeholders and SFVA leadership.

Kalamazoo, MI, US

• Rated top IT Support Analyst for Stryker Corp. averaging over 20% of all closed/resolved tickets per month while providing extraordinary customer support and services.
• Project managed enterprise wide computer hardware refresh project FY14. Refreshed 500 laptops and desktops on on-time and on-budget.
• Troubleshot and resolved network issues, printers, mobile device, tablets, iPads, Outlook email, calendars, VPN connection, and virus removal.
• Provided Executive Board IT support
• Led new hire IT orientation

San Francisco, CA, US

• Provided small non-profit family owned community businesses with strategic and practical business information, networking opportunities and business research
• Conducted financial analysis research for businesses to determine organizational risk and behaviors using a variety of research techniques including: trend analysis, quantitative analysis, qualitative analysis, and.
• Created small business assessments plans that emphasize on business growth, customer acquisition, financial projections, and business succession
• Research and analyzed community development block grants, funding, and policies
• Interviewed, selected and placed 15 undergrad students into appropriate internships. Managed the performance of interns via on-site visits, evaluation meetings, and organizational progress reports
• Managed PSIP website and created 15 student web-pages that promoted student involvement in the PSIP

Bethesda, MD, US

• Led a team of 6 technicians throughout computer refresh project. Refreshing 500 computers and peripheral equipment on-time, on-budget, and on-spec
• Provided hands-on desktop support for 2000 users and 800 computer systems
• Personally Imaging, staged, and deployed over 500 new computer systems
• Installed, configured, and maintained 400 network office printers

Washington, DC, US

• Served as systems administrator and information assurance technician for Carrier Air Wing Five, United States Navy, Naval Air Facility
• WAN, LAN, SIPR, NIPR network administrator for 3 years; supporting switches/routers/servers
• System admin for 1,900+ users and 900+ computers
• Responsible for all network administrative support using Active Direct, Exchange Server
• Average 15+ maintenance ticket per day
• Managed network security, anti-virus, and Spam protection programs

Bachelor Of Science (B.S.), Entrepreneurship And Innovation

Bsba, Aeronautical Science