Mark Carson Email & Phone Number

Glasgow, United Kingdom

Functioning as CeeD’s only IT support since their founding. Wired their first printer and network drive in 2004. Since been supporting all employees, based throughout Scotland with computer and software support, telephony and on-demand training. Office365 E3 based environment with small number of users.Continual support, maintenance and upgrade of public-facing Drupal-based website with a back-office CRM system running on Linux. The CRM functions as their member and event management software.Storing and managing all data in accordance with the GDPR specification to be law May 2018Technologies used include Microsoft Office365 E3, Linux CentOS 5,6,7+, Apache, MySQL, PHP, Drupal, CiviCRM, CSF, Plesk, SSL and AWS

Glasgow, United Kingdom

Functioned as PTFC’s only IT support over five years providing IT support, computers, servers and network infrastructure support and upgrade. Two major IT renewal projects, the latter being a next-gen fibre-optic installation of two on-site servers with backup and redundancy systems, and stadium-wide public and private Wi-Fi. Hosting of a few internal and public-facing websites on a Linux based server, with full Office365 co-location install.Creation of IT Disaster Recovery and IT Continuity plans. Social Media and Employee IT PolicyTechnologies used included SBS2003, SBS2011, Office365 and Linux CentOS 6. Infrastructure upgrades to fibre and CAT5e, support, and new install of ISDN2, telephony install, remote CCTV and RDP configuration.Responsible for all IT procurement install and configuration; and all related third-party contracts.

Glasgow, United Kingdom

Contributed my experience in Change Management to a author of several ebooks. Interviewed for a piece in 'Say Yes To Change' by Lawrence Polsky

Glasgow, United Kingdom

The support and continual training of over 250 CAD Technicians and Engineers in fifteen offices across the UK, by telephone, email and regular travel. Primarily responsible for ‘everything AutoCAD’ ensuring software licensing and upgrades were current. Also, responsible for the IT systems controlling all engineering applications; servers, computers, printers and software licensing.Delivery of a company-wide CAD standard including the specification, programming and ongoing development of a CAD Document Management System to assist working with the requirements of BS1192:2007. Creation of time-saving and productivity tools directly in AutoCAD using VB.NET.Enterprise Administrator; 19 servers and 500+ users, technologies included AutoCAD, AutoCAD License Server, CAD-RC and various engineering applications. VS2010 Pro, VB.NET, C# and F#. Migration of MSAccess and VBA to current MSSQL and VB.NETSuccessfully managed an upgrade of all users from various versions of AutoCAD to AutoCAD 2008, including training.

Glasgow, United Kingdom

Rehired by Alfred McAlpine to improve, were necessary; the processes and procedures responsible for the mobilisation of new business projects. Design and documentation covering all aspects of new business covering at least Human Resources, Marketing, Finance and IT Continuity. Oversight and resource programme management for major new areas of business including the bidding and mobilisation for several large projects; with a value of over £10 million.Utilising PRINCE2 methodologies and Microsoft Project and Visio; programmed a multi-discipline workflow to ensure efficient mobilisation of all business.Regular travel to clients' sites for all aspects of mobilisation. Set-up of new remote offices within client premises.

Glasgow, United Kingdom

Employed to produce electronic drawings of civil and structural works on the main trunk roads throughout Central Scotland. Responsible for creating CPO area drawings for major highway constructions, including M80/M73/A80 upgrade proposals.AutoCAD 2004, MXRoads, and AutoSign were the highlights of the technologies used.

Responsible for the large (250k+) and sensitive collection of electronic site plans for several clients in the banking sector, being the central contact for the most current information on all changes for clients and contractors. Junior Project Manager on many small sub-£100k projects for space planning. IT Support Liaison for the banking team. Promoted to Reporting Services Analyst before TUPE/redundancy.Designed and maintained a RDBMS using Microsoft Access, Designed a unified CAD standard for collaborating CAD data. Ensured that these CAD standards were adhered to using AutoLisp. Linked AutoCAD via Microsoft Access to MSSQL Server with advanced utilisation of Crystal Reports. Custom Access/MSSQL/Excel macro development for reporting.

Glasgow, United Kingdom

Moved from Northern Ireland to Scotland to better progress my career. Working part-time in local bars and clubs. Built and repaired computers for local computer shop and freelance computer work. Considered education courses in Information Technology and Computer Science.

Ballymena, County Antrim, Northern Ireland

Employed to produce electronic drawings of electrical control panels for on-site construction and testing. Stock controller, and purchaser for all components. Various administration duties - photocopying, printing, filing etc.Successfully restored business to operation after burst pipes damaged all computers and assisted with the development of a disaster recovery plan. Recovered all electronic data pertaining to accounts and contracts.