Carson Petrea Email & Phone Number

Cambridge, Ma, Us

• Manage all aspects of on-site training and installation of Infor Hospitality software applications including INFOR POS software• Conduct standardized training courses using Infor training documentation.• Provide on-site transitional support of software installation during go-live.• Provide timely communication of project status to customer and Infor.• Adhere to project schedule including flights, training, meetings, conference calls, etc.• Assist in creating and updating installation and training documentation.• Maintain superior product knowledge and complete product competency certification.

San Diego, California, United States

• Assist in day-to-day operations within restaurant protocols and state guidelines.• Leverage wine and spirit knowledge to teach customers about wine list and spirit list. • Contributed to the reopening and overall success of La Puerta restaurant operations during the COVID-19 pandemic.• Evaluate and mentor team members on wine list and tasting notes.• Responsible for taking customer orders and ensuring customer satisfaction.• Process payments and handle cash and credit transactions to ensure correct cost control and revenue.

Medina, Washington

• Manage all food & beverage and day-to-day operations within budgeted guidelines and to the high standards set by the membership.• Create, fulfill, and distribute food & beverage related financial reports to create clear lines of sight while staying within the financial budget.• Contributed to the reopening and overall success of Overlake Food & Beverage operations during the COVID-19 pandemic.• Hire, train, mentor, evaluate, and manage food & beverage team members to ensure that they receive adequate guidance and resources to accomplish established objectives.• Evaluate performance of restaurant operations by measuring guest satisfaction, volume, revenue, and cost of sales.• Implement necessary changes to allow the most successful operation of services while fulfilling company objectives.

Demarest, New Jersey

• Managed all food & beverage and day-to-day operations within budgeted guidelines and to the highest standards.• Delivered exemplary customer service to all members by acting with a “member comes first” attitude and connecting with the members.• Recognized changes in team member morale or performance and implemented methods to increase overall workplace satisfaction• Hired, trained, mentored, evaluated, and managed beverage and related management staff to ensure that employees receive adequate guidance and resources to accomplish established objectives.• Created and enhanced banquet operations ranging from 15 person meetings to 250 person weddings, partnering with related department heads to create memorable events for each client.

Wayne, New Jersey

• Managed all F&B and day-to-day operations within budgeted guidelines and to the highest standards• Delivered legendary customer service to all members by acting with a member comes first attitude and connecting with the members• Contributed to a positive team environment by recognizing alarms or changes in partner morale and performanceHired, trained, motivated, evaluated, and managed beverage and related management staff in order to ensure that employees receive adequate guidance and resources to accomplish established objectives.• Evaluated performance of beverage outlets by measuring guest satisfaction, volume, revenue, and cost in order to implement necessary changes to allow the most successful operation of services and fulfillment of company objectives.

Wayne, New Jersey

• Conducted daily line-up and pre-shift meetings with front line staff and creates in conjunction with Food and Beverage Manager weekly trainer themes.• Developed and continually updated and refined procedure and training manuals for service8• In conjunction with the Catering Manager & Food & Beverage Manager, created floor plans, diagrams, and sections for dining room and member events• Assisted in monthly inventory with Food and Beverage Manager• Served as a positive and professional representative of the national organization through community outreach projects

Wayne, New Jersey

North Jersey Country Club Wayne, New Jersey• Anticipated customer and store needs by constantly evaluating environment and customers for cues. • Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer• Contributed to a positive team environment by recognizing alarms or changes in partner morale and performance• Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard

• Planned and created leadership development workshops to present to FCCLA Members• Served as a positive and professional representative of the national organization through community outreach projects• Facilitated leadership development workshops to over 100,000 members of FCCLA at national and regional conferences

Johnson & Wales Harborside Fitness Center