Everyone in technology works hard to minimize down time, increase DR/BC capabilities, and shorten RTO. Never Down has one simple goal: ensure critical client services are Never Down.

In my current role, I oversee a top-performing team of Solutions Architects, System Engineers, Data Scientists, UI Designers, App Developers, and Cloud Technologists to define road-maps for enterprise-wide technology innovation. I develop and implement new Enterprise AI Policy and integration into Enterprise Model Risk program. I deliver effective training and mentoring to staff to improve overall staff performance and efficiency. I develop budgets and delivered reports to senior leadership for informed-decision making. I provide technical leadership while managing overall strategic planning, including business requirements, project planning, and organizing allocation of resources.Some of my key accomplishments are: Delivered solutions for 26 domains of ITIL’s Service Management Lifecycle and award-winning EDIE machine learning application to support new tools, AI, and enterprise Model Risk Management.  Strategized and implemented rationalization of 1,000+ applications for BofA, reducing total ITSM toolbox count below 50. Reviewed and approved over 9,500 SaaS applications to ensure compliance with OCC audit findings and SEC requirements. ITIL, Lean, TOGAF, and custom procedures to design solutions combining BMC Remedy and more than 500 additional tools in support of Global Technology & Operations. Developed and implemented strategic roadmaps to achieve all short and long-term projects goals within time and budgetary constraints.

While working as IT Service Manager, IT Operations, I managed Fortune 500 vendor relationships. I developed effective solutions in collaboration with internal sources and outside consultants. I completed initial research and review of emerging industry technologies and surfacing vendors. I delivered innovative and cost effective solutions that meet clients’ needs. I managed all projects from inception to completion within time and budgetary constraints. I monitored staff performance and delivered effective strategies to increase enterprise-wide productivity.Following were key accomplishments that I attained: Spearheaded RFP process, vendor selection, contract negotiation, and implementation of ServiceNow across enterprise, and similar projects including Microsoft, Xerox, IBM and Adobe. Designed $22M strategy to move two datacenters from physical to virtual and into a third-party cloud solution for largest non-profit hospital system in the Carolinas. Executed in-depth analysis of large data sets with enterprise-wide strategic impact. Chaired multiple groups and committees for the North Carolina Healthcare Information and Communications Alliance, and Mecklenburg County, NC, and appeared on CIOSync panels. Fostered robust relationships with external clients and organizations to assess their technology, support, and security needs.

12-month appointment to county committee on technology issues. Responsible for reviewing and commenting on technical and financial feasibility of Mecklenburg County IT projects before, during, and after implementation.

Research and write small business features for Yahoo!Finance and business/tech articles on the smartphone industry for The Examiner. Columns are hubbed at carsonicity.wordpress.com.

- Managed, improved and developed IT customer support for this $1.5 billion media company with 110 U.S. corporate business offices and 4 international offices. - Full accountability for the overall success of customer support of 6500+ internal customers generating 27,000 trouble calls annually. - Managed vendor relationships; managed capital expenditures with annual costs of $2.6 million. - Designed audit trails for SOX compliance; managed new $3.5 million data center with 99.997% uptime.

Founded VenSat, a direct marketing company with offices in North Carolina, New York, and Michigan. With 40 employees and a 25-seat call center in India, VenSat focused on marketing via phone, mail, and online for companies including DirecTV, Dish Network, XM Radio, and Sony Electronics.

- Recruited by company insiders to build and manage world-class support organization for IVR company handling ~7 million callers weekly through two datacenters with 1000+ servers. - Participated in pre-sales engineering and sales meetings with Fortune 100 clients. - Completed NOC ahead of schedule and under budget to satisfy requirements of key clients including AT&T, E*Trade, and Merrill-Lynch. - Performed all staffing and training of full-time, part-time and contract employees.

- Reporting to the CEO, designed, built, staffed and managed support operations for ASP company supplying internet design and hosting for 300+ customers including Blue Dot, Red Ladder and Go RVing. - Support teams included intranet design and support, datacenter support, customer sales engineering and architecture. - Managed and implemented transition to new datacenter facilities to house heterogeneous infrastructure of Sun and IBM boxes running Solaris, Windows, Linux, Oracle, Citrix and WebSphere environments. - Turned cost center into profit center by packaging and selling direct support services generating $150,000 in monthly revenue.

- Reorganized and refocused integrated team in support of 70 internal customers and ~40 external customers in a hosted environment with managed services. - Acted as program manager and sales engineer for key clients including WebMD and WebTV. - Led team responsible for world’s first successfully clustered Microsoft SQL environment in a production data center. - Generated $1 million in annual revenue through quantification of new revenue streams.

- Managed support of geographically diverse data and telecommunications centers through direct and indirect staff of government employees and civilian contractors. - Ranked #1 Electronics Technician world wide. - Recipient of numerous medals and awards for outstanding service in peace time as well as in time of war. - Managed training and development programs for enlisted personnel including teaching several technical and management courses ranging from wide area networking to Total Quality Management.