• Revamped Periodic Automatic Replacement inventory system to increase fulfillment accuracy for entire team• Increased customer satisfaction scores by 136% over 2 months by facilitating changes in personnel management• Served food and caffeinated beverages to 200-300 patrons per shift• Memorized over 100 drink recipes and create custom drinks for customers• Create meaningful customer connections while fulfilling orders and during periods of high volume • Accomplished the Starbucks Coffee Academy Certificate of Completion to develop my knowledge of coffee

• Utilized Canva to create Instagram posts and stories while following the branding guidelines of the start-up• Planned marketing pop-up events within the community to increase brand engagement and product sales

• Built engaging social media templates for company needs utilizing brand palette with Canva• Brought constructive critiques of previous social media posts to weekly team meetings to help evaluate content

• Operate a camera during baseball games for live television• Update a game bug with the number of runs, outs, strikes, balls, and runners on base for each team• Fill the roles of Director, Technical Director, Camera Operator, Graphics Operator, Replay Operator, Videoboard Content Operator, and More

• Managed 2-5 employees per shift and participate in tasks such as totaling profits, ensuring coworkers stay on task, and resolving customer conflicts• Regularly ensured all shelves are stocked in a neat and orderly fashion• Operated cash register by taking orders, handling $800-$1,200 in payments per shift, as well as food preparation and delivery in a friendly manner• Made ice cream for public consumption by following recipes and effectively managing time• Made and decorate ice-cream cakes using creativity while also following customer orders and organization to ensure cakes are in stock• Assisted in creating social media platforms for the business and composing engaging, eye-catching marketing devices• Awarded Employee of the Month 2 times for exceptional effort