Carson Williams Email & Phone Number

Atlanta, Georgia, Us

I was engaged to lead a technology initiative across products and processes for the repackaging of the Mura software product, including developing and mentoring a green team. I managed the processes and procedures required to deploy, run and support two new products. I focus on developing people and internal culture. I re-established relationships with services clients, redefined the DevOps capability, and introduced architecture and design for the repackaging of the Mura SaaS product. Highlights:-Launched a new product, SalesDXP, sharing parts of the Mura platform.-Designed and oversaw the implementation of CI/CD as a Service, leveraging best of breed technologies, allowing development teams to effortlessly provision pipelines for their application with minimal to no support from the Cloud Operations team, saving approximately 20 hours per pipeline compared to the inherited processes.-Implemented development best practices in the Cloud Operations organization, including Sprint Cadence, Gitflow and Pull Requests, achieving a more efficient process within Cloud Operations and a reduction in code related mistakes that impact production and non-production environments.

San Jose, Ca, Us

I was promoted and challenged with driving efficiencies between the data across different Salesforce orgs. I created and named the Centralized Data Exchange as an example of how to best exchange data in real-time in a multiorganization environment using Salesforce tools. I designed a subscriber-based product, allowing data to flow between multiple Salesforce orgs. Highlights:-Designed and implemented architecture in AWS supporting the integration of EMR jobs with on-prem database and Cloud services, working within restrictive parameters provided by InfoSec.-Designed Tenant based configuration of the Mulesoft Cloudhub environment, enabling tenants from multiple business units to have access to shared services securely.-Designed and implemented Centralized Data Exchange (CDE) using AWS, Heroku, and Mulesoft technologies, with the first two weeks of go-live delivering $70M of Opportunities flowing through the system. CDE is now considered the de facto solution for integrating acquisition’s Salesforce data into Cisco’s and was featured at Dreamforce in 2022.

San Jose, Ca, Us

I joined the organization immediately following the acquisition of MaintentanceNET by Cisco and challenged with stabilizing the group to create a reliable and scalable product (renewals campaign engine). I led the design and implementation of the deployment, monitoring, and on-going maintenance of Lifecycle Advantage (the second iteration of the renewal engine), a product that is still highly regarded within the company. I generated and analyzed data used to cost-optimize systems in a Cloud environment.Highlights:-Reconfigured the entire AWS environment to comply with Cisco security policies and future state vision.-Reduced AWS spending by 35% annually leveraging monitoring tools to identify opportunities.-Lowered server build time from approximately 2 days to 20 minutes through automation-Created Cisco’s first CI/CD pipeline for Mulesoft applications.-Introduced Development best practices to DevOps workflow, source control, and code review.-Led the team in the remediation of 1,100 vulnerabilities detected by internal scanning.

San Diego, Ca, Us

I engaged in a short-term contract to remediate all operating system-level vulnerabilities discovered during internal security scanning to ensure compliance with NERC CIP regulations. Highlights:-Reduced backlog of 300+ items past remediation deadline to zero in 3 months with minimal impact.-Delivered Technical Analysis documentation for existing vulnerabilities with no remediation path.

Nottingham, Maryland, Us

I was challenged with leading the national organization through a technology transformation, including migration and automation to an AWS environment. I assumed ownership of a legacy team, managing underperformers to build a cross-functional group with the skill set to deliver on project goals. Highlights:-Mentored underperforming Sr. Engineers by further developing strengths, demonstrating value and removing obstacles to success.-Introduced a DevOps operations environment leveraging Agile concepts, continuous integration, and automated testing with Jenkins.-Delivered a much-needed engineering presence to the Scrum of Scrums, improving the transition from development to production.-Created a Cloud-based backup process for all servers and databases using AWS tools and resources.-Improved user ease of access with Okta Single Sign On solution using Federated Logins in addition to Secure Web Authentication.

I launched a consulting firm to work with leadership teams across a diverse client portfolio. I uncovered existing pain points and opportunities to improve technical capabilities for clients. I led clients through technology migrations, automation initiatives, and the sunsetting of legacy solutions.Highlights: -Saved a client approximately 40% on their annual telecommunications spend after implementing a robust, VoIP based solution.-Reduced software licensing cost for a client by 50% after implementing a centralized server accessed by VPN from multiple branch offices.

I joined a family-owned company in the middle of a technical transformation and led the company to achieve a successful migration to an IT-driven organization. I spearheaded multiple new, technology-focused initiatives, created a centralized call center, introduced a new multi-state phone system, and achieved what is now considered a full digital transformation. Highlights:-Increased call conversions by 9% after bringing the call center in-house.-Re-allocated resources after automating the billing system, focusing on revenue-generating efforts without increasing headcount.

San Mateo, California, Us

Engineer, design, build and implement Straight Through Processing solutions for clients. Create and maintain Perl programs to extract data from and import data into Portia and other disparate financial ordering, trading, and reconciliation systems. Create and import job definitions into AutoSys database. Provide database support for development and QA environments, including backups, user and database creation and development. Maintain, update and prepare documentation for Disaster Recovery plan. Participate in semi-annual Disaster Recovery testing. Provide 24/7 production support for proprietary applications overnight batch processing.

Toronto, Ontario, Ca

Provided support for Cold Fusion web applications in a multi-tiered and distributed environment. Lead support for IBM WebSphere environment. Lead support for corporate and client reporting environment using Brio Portal. Consulted with external clients, internal business units and company affiliates to determine solutions to improve business processes and reduce cost. Created and maintained documentation of installation and configuration procedures for duplication and disaster recovery. Provided 2nd and 3rd level support for over 1000 users in a geographically and topologically distributed Novell, Windows NT, and UNIX environment.

Virginia Beach, Va, Us

Provided on-sight support for server and workstation performance and connectivity issues in Microsoft Windows NT, Citrix MetaFrame and Novell NetWare/Intranetware environments. Built new servers and install OS and software, including backup and virus protection. Installed new and upgraded existing TCP/IP, NWLink and IPX/SPX networks. Installed and configured network printers. Supported networks with legacy hardware, software and operating systems.

Associate Of Science In Network Engineering Coursework, Network Technology

Diploma, Network Engineering