Carsten John Camon Email & Phone Number

- I’m in charge of helping students and alumni discover top resources, events and recruiting events to find jobs in technology.- Facilitate weekly AMAs and events with technology industry leaders- Provide students with portfolio project reviews and career support .

• Provided technical assistance with any reported DNS and DHCP issues• Worked on Severity 3-5 submitted cases• Created support tickets and determined their severity according to the issue• Assisted Network Engineers/Analysts in planning the upgrade for their DNS and DHCP servers• Restored customer’s databases to replicate the issue and come up with a resolution• Followed Proper Escalation Procedures• Coordinated with Level 2 and 3 Analysts for any urgent issues encountered by customers

• Provided technical assistance with any reported DNS and DHCP issues• Worked on Severity 3-5 submitted cases• Created support tickets and determined their severity according to the issue• Assisted Network Engineers/Analysts in planning the upgrade for their DNS and DHCP servers• Restored customer’s databases to replicate the issue and come up with a resolution• Studied customer’s environment and sifted through the logs provided to come up with a Root Cause Analysis as per request, particular to an incident encountered• Ensured an outage window is scheduled prior to performing the provided solution to avoid unnecessary risks or downtime• Executed commands necessary to troubleshoot an issue via CLI access to each DNS and DHCP server • Created Solution Articles for a specific issue encountered to help 1st Level Tiers when they come across the same incident• Created tickets addressed to Product Management/Engineering Team for any reported bugs on our products

• Verifies product listings on Amazon • Fixes Suppressed listings • Confirms whether an order placed matches the description as advertised • Looks for alternatives for Back Ordered Items • Processes Orders to assist Processors• Creates Training Video Materials as requested by the Manager • Trains new hires for processing orders

• Provided technical assistance to customers• Ensured first call resolution is observed and followed when working on a new case• Worked diligently on existing cases to come up with a resolution• Followed proper escalations

• Provided technical assistance to new hires as well as 1st and 2nd Level Tiers• Ensured first call resolution to every issue encountered by an Agent• Created and presented agent's workforce schedule to Team Leads• Handled escalations

Web Development

Bachelors, English Language And Literature, General