At-Home Advisor
Current• Use written & verbal communication to provide solutions to internal and external customers.• Build rapport with clients whilst multi-tasking across multiple tools and applications.• Resolve software and hardware issues concerning Media Services, Beats, AirPods, iPhones, iPads, Apple TVs, Macs, and Watches.• Co-moderate virtual “Break Room” where I encourage informal engagement by creating daily, weekly, and monthly content. • Assisted with development and implementation of sales targets & strategies during multiple sales rotations. • Selected to take part in a Senior Advisor rotation: - Took ownership of escalations from internal customers via chat and email. - Mentored co-workers in best practices.