Debbie E Carter Email & Phone Number

Atlanta, Ga, Us

Decatur, Georgia, United States

• Diligently managed the scheduling and execution of lender site inspections for commercial properties through effective time management of outbound calls and emails.• Employed comprehensive methods, including capturing site details through photography and engaging in insightful interviews with property managers to gather essential information for report composition.• Operated autonomously from a remote office, utilizing a range of tools such as cellular devices, inspection apps, digital cameras, GPS, and office equipment to ensure efficient and accurate inspections.• Demonstrated attention to detail by meticulously documenting inspection findings within written reports. These comprehensive reports encompassed property status assessments, capital improvement analyses, and the identification of any pertinent issues.

Greater Atlanta Area

• Acted as a pivotal link between the local branch and a team of 50 employees stationed at the client's 5 worksites. Effectively conveyed updates regarding company policies, ensuring seamless compliance. Managed the processing of administrative documents and compliance records. Participated in weekly meetings and generated comprehensive timekeeping reports. Remotely fostered productive collaboration with four managers, facilitating streamlined operations.• Exhibited expertise in managing various operational aspects including scheduling, timekeeping, uniform requisitions, and inventory control.• Demonstrated proficiency in addressing Payroll inquiries and resolving related issues. Significantly enhanced accuracy in data input, leading to the eradication of discrepancies in client invoices. This achievement directly contributed to the elimination of delays in invoice payments.• Spearheaded recruitment initiatives to meet staffing requirements. Cultivated and nurtured four external partnerships, significantly broadening the pool of potential applicants. These endeavors culminated in the successful onboarding of five new hires within a single week.

Atlanta Metropolitan Area

Provided essential access control services within the confines of a distinguished Data Center:• Extended courteous greetings to both customers and vendors as they arrived at the client lobby desk, ensuring a welcoming initial interaction.• Methodically documented entry and exit details using Easy Lobby and Service Now platforms, contributing to precise record-keeping.• Remained vigilant by monitoring alarms within the ProWatch system, demonstrating a keen attention to security measures.• Conducted comprehensive foot patrols encompassing both the interior and external perimeter, enhancing the overall security posture of the facility.• Assumed the pivotal role of Site Supervisor, effectively overseeing a team of 25 officers.• Managed scheduling intricacies and meticulously input payroll data for operations spanning 3 distinct locations.

Greater Atlanta Area

• Handled a high volume of 150 weekly phone calls, emails, tickets, and customer chats, promptly addressing technical issues and providing solutions.• Achieved an exceptional track record of sustaining a 98% or higher response rating, consistently meeting the benchmark of processing incoming requests within a rapid timeframe of 1 hour or less.• Cultivated a strong rapport with both management and customers by effectively and accurately managing inquiries, incidents, and requests right from the initial interaction, instilling confidence in the resolution process.• Leveraged downtime to conduct comprehensive quality analysis by meticulously reviewing both open and resolved tickets. This proactive approach ensured alignment with best practice standards, enhancing the overall service quality.

Johns Creek, Ga

• Developed comprehensive technical documentation and essential updates aimed at empowering Global Service Agents to deliver accurate and targeted support for local IT requirements.• Conducted training sessions for local Infrastructure and IT Support teams, as well as end users, focusing on optimizing the utilization of newly implemented Service Desk processes. This initiative played a vital role in ensuring swift and effective fulfillment of various demands.• Compiled, examined, and interpreted key performance indicator (KPI) reports on a daily, weekly, and monthly basis. These reports served as valuable tools for IT Managers to assess the performance of the help desk and address the resolution of pending tickets.• Employed effective coaching methodologies to address customer satisfaction (CSat) survey results, facilitating improvements in the overall customer experience.

Bachelor Of Business Administration (Bba), Finance, General

Education record

Activities and Societies: Spanish Club, Track, Yearbook Staff, Honor Roll