• Managed daily operations and led staff at the restaurant to provide excellent service for our guests • Worked with ownership to set and accomplish long-term goals for the restaurant• Mastered each part of the restaurant to be able to give nightly check outs and ensure the restaurant was run properly• Communicated directly with guests when issues occurred and resolved them to ensure a positive experience for customers • Counted drawers and prepared the deposit at the end of each night

• Communicated directly with clients, vendors, and venue staff in order to coordinate efforts and ensure the event was to the clients’ satisfaction• Led a team of up to 20 staff members to ensure caters ran in an organized, timely, and efficient manner with an eye for presentation and quality• Led and attended meetings in order to prepare for large, complex catering events

• Led a team of prep cooks to prepare food for daily restaurant operation as well as an extended catering menu for caters ranging from office luncheons to weddings• Planned ahead for caters during weekly meetings, taking care to accommodate special menu items and busy prep days • Demonstrated and trained proper procedure for temping, cooling, storing, and preparing various food items

• Led a team of 2-5 cooks to prepare a wide variety of short-order food in a timely manner with focus on quality and presentation • Attended weekly meetings to orient staff and plan for the future, and created training guides and other procedural documents

• Maintained fitting rooms, unloaded shipments, merchandised the floor, changed prices on items, worked point of sale, and consistently delivered excellent customer service• Worked with a large, diverse team of associates, responded to calls for backup on the floor, at the register, and customer service, and covered for fellow associates during peak times or breaks

• Assisted customers with aquariums, including set up and sales, enhanced customer database through customer interviews acquiring personal information, including email addresses• Used QuickBooks Point of Sale technology and managed cash register sales • Performed store maintenance, including maintaining aquariums and related systems• Trained new employees on all the above

• Responsible for care of children at full-time summer camp, ages 5 to 12• Planned activities and created cheers and dances to present to camp on “First Cheer Friday” and “Third Cheer Tuesday” • Promoted to Senior Counselor and assisted with training and mentoring new counselors • Worked with parents and other camp staff to ensure children had a positive experience at camp