DEMONSTRATED AREAS OF SKILLS• Physicians, Clinicians, and Clinic Contract and Credentialing • Contract development and management• RPA (Robotic Process Automation)• Monitored and successfully solved quality problems, including customer service, denials, and billing issues.• Managed “A/R Reduction Team” resulting in reduction in days in A/R from 90 to 67 as low as 47 days in A/R• Managed A/R of $35M, including collection of $99M in A/R cash in one FY.• Provided leadership to Patient Financial Services in Hospital, Home Health Care and Physicians.• Scheduled workflow; planned contingencies for increase/decrease of workloads.• Supervised operations of departments with staff of 15-100+ employees.• Assisted in forecasting and designing a total budget of $995K, with success in operating within the fiscal year budget.• Forecasted and designed budgets.• Analyzed workflows and provided direction for improved efficiencies.• Collaborated with other departments and physician offices concerning interdepartmental issues.• Governed employee relations matters, including resolving conflicts.• Provided departmental analyses of problem/situations and strategies.• Consulting • Coding ICD-9/ICD-10, CPT, HCPCS• Electronic Medical Records (EMR) (Multiple) setup, implementation, and administration• FORMS: UB92/UB04, CMS-1500• Medical Terminology • Oklahoma State Immunization System Administrator• Business strategy Processes Design and Management• Policies and Procedures design and implementation• Staff Training & Development• Scheduling Streamline• Team leadership • Issue and conflict resolution• Counseling• Payroll with State and Federal Taxes, SUTA, FUTA calculations and payments)• Developed and facilitated departmental teams.• Bookkeeping• Staffing• Workforce Management• Accounting • Account Receivable and Payables • Financial statements• Active Directory• Hardware Installation and Configuration • System Designer and Administrator• Windows Networking• Database Management• Networking design, implementation, and administration• Tech support• VMWare Administration• Web servers• QuickBooks Pro• Microsoft Office• Microsoft Windows Installation and Maintenance• LINUX/UINIX• Basic Programming• Website design