Carter Shaw Email & Phone Number

Cleveland, Ohio, United States

United States

Cleveland/Akron, Ohio Area

• Currently maintain VPN connections with virtualized environment using VMWare or Microsoft Hyper-V, experience with Cisco, Juniper, Citrix and other solutions• Technical lead for server upgrade project for selection and setup of new servers to host customer VPN connections• Coordinate routine testing of all remote solutions to ensure stability, leading to improvement of customer satisfaction scores• Directly maintain monthly revenue records and budgeting for remote services department • Proposed and led development of security plan to lock down connection documentation to only approved field service users • Monthly remote connections growth and customer satisfaction reports compiled and presented to regional managers• Primary contact across all ABB North America sites for any connection issues• Responsible for the training of all new field service engineers with VPN solutions• Team Lead in providing customers with Windows Server Update Services (WSUS) setup at their locations• Implemented automated McAfee Orchestrator ePO server at customer sites and developed plan to verify and document latest patches of anti-virus.• Taken over management of customer patching for systems with tracking of monthly update CD to customer site and verify installation.

Performed day-to-day PC and wireless device support for many OM Group locations Created Helpdesk tickets and resolved issues on an as-needed basis Was part of global on on-call schedule to make sure help desk tickets are worked on within time requirement Worked as a BlackBerry Enterprise Server administrator for OM Group employees and assisted with troubleshooting BlackBerry devices and upgrading firmware as needed Maintained Wireless Expense Management for all users Tested new software technologies on various devices to optimize business performance and efficiency Came up with new policy and procedures on troubleshooting hardware to keep downtime to a minimum Coordinated LAN upgrades with third party service providers Provided exceptional support for printers, network, and servers for corporate headquarters Upgraded and installed both server and network equipment at local sites Assisted in network upgrades with Cisco switches

Mapped new fiber connection in a global data centerAssisted with a turn-up of multi-site LAN refresh by removing old switches, wiring new switches, troubleshooting after go live and configuring Cisco switchesManaged inter-relational databasesLed and helped design implementation of global telecommunications expense management payment/inventory databaseAssisted with implementation of Cisco IPSLA and Spectrum network monitoring toolCoordinated voice and data global service orders with multiple service providersPro-actively initiated coordinate global hardware replacements, Nortel contivities, load balancers, VPN devices and switches

Assisted building maintenance professionals in overseeing projects Participated in waterproofing, tuck pointing, painting, and other building repairs Operated heavy machinery such as Bobcat, dump truck, jackhammer, and circular saw

Bachelor Of Science, Computer Technology

Bachelor Of Science; Associates Degree, Computer Technology; Applied Business