I enable customers of all sizes become Trailblazers in their companies by helping them master Salesforce technology and tailor it to achieve their business objectives. My role focuses on developing and executing campaigns to drive adoption and Success Cloud service revenue, encompassing virtual and in-person events as well as Trailblazer Community. I lead our customer success division's product release webinar program delivering webinars to thousands of customers globally in multiple languages. Get hands-on with Salesforce technology: https://trailhead.salesforce.comConnect with the Salesforce Ohana: https://trailblazer.salesforce.com

I deliver customer advisory support at scale, through webinar programmes, innovative content initiatives and proactive engagement via our dedicated francophone customer communities hosted on success.salesforce.com. My goal is to help customers understand Salesforce's products from a business and technical perspective as well as tackle adoption, governance and other organizational challenges in a one-to-many approach. I work closely with sales and dedicated customer advisor teams to build relationships with French speaking customers and enable them to leverage the wealth of collective experience of Salesforce teams and other customers.

Analysis of UK and Ireland customer base to support targeting and elaboration of one-to-many customer relationship management approach. Support of strategy development and implementation of customer community.

Developed strategic recommendations for the organization of product development (commercial and technical) for Orange's business in the Africa / Middle East (AMEA) region. - Prepared and autonomously led over fifty interviews with actors from technical and marketing operations and senior management and diverse roles and countries- Undertook detailed analysis of innovative mobile services, including Orange’s mobile payment service, Orange Money- Presented and discussed results of research with senior marketing and R&D management - Wrote masters thesis and academic articles in French; defended oral thesis in French.

Responsibilities: Sector and company research, Excel-based business plan modeling, participation in meetings with lawyers, auditors and financial analysts- Conducted detailed quantitative and qualitative market and company-level analysis at early stage of acquisition process for Latin American targets- Contributed conclusions of own analysis of target company risks and opportunities based on detailed analysis of market, operations and financial data obtained from target company, investment banks and internal research

Main responsibilities: development of risk management concept in order to comply with BilMoG (German accounting law), preparation of documents for the group Oversight Board. Collaboration with internal and external audit teams (all in a German-speaking environment)