• Managed a diverse Product Line across physical and digital platforms within Agile and Stage-Gate frameworks, achieving annual revenues over $60 million.• Launched "Quivio," a web and mobile app, in Q1 '24, consolidating client operations into a single platform to boost profitability and reduce downtime.• Evaluated Product Line costs internally, developing strategies that expanded market share by 4x within two years.• Integrated data collection devices across products, driving KPIs to lower costs and increase client uptime.• Led Voice of Customer (VoC) initiatives, collaborating with various stakeholders to understand market needs and drive MVP development for new products.• Analyzed SaaS models, identifying growth opportunities of 20%, optimizing product portfolios, and addressing $30,000+ in licensing discrepancies and lost revenue.• Collaborated daily with C-suite executives and senior leadership, offering strategic insights to support decision-making and organizational alignment.• Directed cross-functional teams in product planning, development, and refinement, balancing customer demands with market strategy.

• Supported retention of a $30 Million Strategic account with customized user metrics and identified and provided solutions to customers' pain points.• Involved with significant upsell ($100k-$200k per) opportunities to drive customer adoption of a new software product that fulfilled customers' needs to work in an air-gapped environment• Fostered relationships with customers, leading to me being used as the SME for all product issues and requirements for the past 5 years. • Drove customer adoption with new in-app messaging that tripled the engagement of new users from 10 to 30 new user engagements per week• Directed customers on how to best implement big data uploads. Making them 4.5x more efficient saving the customer hundreds of man hours per quarte• Identified large pain points in customer training/adoption, designed knowledge-based short videos that reduced customer support calls by 35%• Presented customer with newly updated workflow taking advantage of new capabilities cutting down manual input time from 30 min to 10 min. Saving customers on average 28 man hours per month.• Incorporated Linux-based scripting to pull customer-focused metrics that saved 5 hours per week of manual reporting work• Identified a gap in customer onboarding and created a new process that is 20x more efficient by identifying extensive training segments and breaking them down into quick walk-through videos that targeted trainees’ needs instead of lecturing them on the broad overall topic.• Led modernization effort of 10-year-old UI, after identifying a critical issue, facilitating the instantaneous discovery of catalogued products for the customer’s workflow.

• Led pilot programs for different offerings, collaborating with 14 internal and external programs, identifying key product upgrades and/or upselling opportunities that resulted in customer empowerment and additional funding for Lockheed Martin.• Product expert on 4 classified enterprise systems, onboarding customers in a suite of products across technology ecosystems to improve customer journey with adoption and engagement outcomes.• Support over 30,000 daily customer users. Established, built, and maintained a strong working relationship with clients based on clear expectation-setting, exceptional support and mutual trust building, coordinating activities between external vendors, internal project teams, and customers.• Calculated metrics and presented to government program office to set outcomes and measurable objectives with the customer.

• Support over 30,000 daily customer users. Establish, build, and maintain a strong working relationship with clients based on clear expectation-setting, exceptional support and mutual trust building, coordinating activities between external vendors, internal project teams, and customers.• Product expert on 4 classified enterprise systems, onboarding customers in a suite of products across technology ecosystems to improve customer journey with adoption and engagement outcomes.• Educate cross-functional stakeholders on best practices to access relevant data with greater accuracy and speed on a key mission-enabling system.• Led pilot programs for different offerings, collaborating with 14 internal and external programs, identifying key product upgrades and/or upselling opportunities that resulted in customer empowerment and additional funding for Lockheed Martin.• Calculate metrics and present to government program office to set outcomes and measurable objectives with the customer.• Resolve complex integration issues by working with third-party authentication providers to identify the issue, provide temporary fixes or workarounds, and collaborate to ensure that a full solution is developed, tested, and implemented.• Identify, define and orchestrate resolution of critical technical issues, transform disparate enterprise system task processes into a streamlined flow, generating time savings and reducing redundancy.

Trained All-Source Analyst with a concentration on Southeast Asia (Burma, Cambodia, Laos Thailand, and Vietnam). The Analyst Boot Camp (ABC) is a rigorous 10-week, 400-hour program designed to provide students with the necessary tools to be successful analysts.

Formulated analysis reports using Crystal Reports for day-to-day dispatcher operations.Created start-up, online store for sales department involving complete inventory.Knowledge of company and customer relations.Trained employees on effective use of the e-store.Engineered, implemented and trained sales team in Quotewerks

Prepared monthly reports and perform complex analyses of costs related to various mass tort claims, and billing insurance coverage to assist in the reimbursement of these losses for our clients.Worked on the transition of a new client from a competing consulting firm. As part of that transition, I had to analyze and understand allocation methodology used by that firm over multiple years.Engineered projection models to estimate future exhaustion of insurance coverage and estimate cash flows.Managed large amounts of data gathered from firm database.Analyzed client data and provided clear, succinct reports to management.Engaged in collaborative projects as well as independent tasks.Performed quality control review of deliverables, and provided constructive edits to own work as well as colleagues.

Developed excel spreadsheets to link financial information with summary reports.Trained fellow employees on spreadsheet utilization.Created balance sheets in Crystal Reports.

Demonstrated leadership and teaching abilities to groups of elementary- high school athletes looking to gain experience and knowledge of Lacrosse

Exhibited excellent time management skills, ensured just in time product delivery to customers in the greater Albemarle County area.Provided customer service as well as heavy lifting.

Red Cross Certified in Lifeguarding, First Aid, CPR, and AED