Carter Hanson Email & Phone Number

Richmond, VA, US

Tamarac, FL, US

• Managed a diverse Product Line across physical and digital platforms within Agile and Stage-Gate frameworks, achieving annual revenues over $60 million.
• Launched "Quivio," a web and mobile app, in Q1 '24, consolidating client operations into a single platform to boost profitability and reduce downtime.
• Evaluated Product Line costs internally, developing strategies that expanded market share by 4x within two years.
• Integrated data collection devices across products, driving KPIs to lower costs and increase client uptime.
• Led Voice of Customer (VoC) initiatives, collaborating with various stakeholders to understand market needs and drive MVP development for new products.
• Analyzed SaaS models, identifying growth opportunities of 20%, optimizing product portfolios, and addressing $30,000+ in licensing discrepancies and lost revenue.

Bethesda, MD, US

• Supported retention of a $30 Million Strategic account with customized user metrics and identified and provided solutions to customers' pain points.
• Involved with significant upsell ($100k-$200k per) opportunities to drive customer adoption of a new software product that fulfilled customers' needs to work in an air-gapped environment
• Fostered relationships with customers, leading to me being used as the SME for all product issues and requirements for the past 5 years.
• Drove customer adoption with new in-app messaging that tripled the engagement of new users from 10 to 30 new user engagements per week
• Directed customers on how to best implement big data uploads. Making them 4.5x more efficient saving the customer hundreds of man hours per quarte
• Identified large pain points in customer training/adoption, designed knowledge-based short videos that reduced customer support calls by 35%

Bethesda, MD, US

• Led pilot programs for different offerings, collaborating with 14 internal and external programs, identifying key product upgrades and/or upselling opportunities that resulted in customer empowerment and additional.
• Product expert on 4 classified enterprise systems, onboarding customers in a suite of products across technology ecosystems to improve customer journey with adoption and engagement outcomes.
• Support over 30,000 daily customer users. Established, built, and maintained a strong working relationship with clients based on clear expectation-setting, exceptional support and mutual trust building, coordinating.
• Calculated metrics and presented to government program office to set outcomes and measurable objectives with the customer.

Bethesda, MD, US

• Support over 30,000 daily customer users. Establish, build, and maintain a strong working relationship with clients based on clear expectation-setting, exceptional support and mutual trust building, coordinating.
• Product expert on 4 classified enterprise systems, onboarding customers in a suite of products across technology ecosystems to improve customer journey with adoption and engagement outcomes.
• Educate cross-functional stakeholders on best practices to access relevant data with greater accuracy and speed on a key mission-enabling system.
• Led pilot programs for different offerings, collaborating with 14 internal and external programs, identifying key product upgrades and/or upselling opportunities that resulted in customer empowerment and additional.
• Calculate metrics and present to government program office to set outcomes and measurable objectives with the customer.
• Resolve complex integration issues by working with third-party authentication providers to identify the issue, provide temporary fixes or workarounds, and collaborate to ensure that a full solution is developed.

Beavercreek, OH, US

Trained All-Source Analyst with a concentration on Southeast Asia (Burma, Cambodia, Laos Thailand, and Vietnam). The Analyst Boot Camp (ABC) is a rigorous 10-week, 400-hour program designed to provide students with the necessary tools to be successful analysts.

Charlottesville, VA, US

Formulated analysis reports using Crystal Reports for day-to-day dispatcher operations.Created start-up, online store for sales department involving complete inventory.Knowledge of company and customer relations.Trained employees on effective use of the e-store.Engineered, implemented and trained sales team in Quotewerks

Chicago, IL, US

Prepared monthly reports and perform complex analyses of costs related to various mass tort claims, and billing insurance coverage to assist in the reimbursement of these losses for our clients.Worked on the transition of a new client from a competing consulting firm. As part of that transition, I had to analyze and understand allocation methodology used.

New York, NY, US

Developed excel spreadsheets to link financial information with summary reports.Trained fellow employees on spreadsheet utilization.Created balance sheets in Crystal Reports.

Demonstrated leadership and teaching abilities to groups of elementary- high school athletes looking to gain experience and knowledge of Lacrosse

Exhibited excellent time management skills, ensured just in time product delivery to customers in the greater Albemarle County area.Provided customer service as well as heavy lifting.

Red Cross Certified in Lifeguarding, First Aid, CPR, and AED

Bachelor Of Science, Business Administration; Economics

Professional Certificate, Geographic Information Systems, Defense & Intelligence

Analyst Boot Camp

Management

High School