Carter Hemington Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

• Administrated cross-functional campaigns with social, editorial, and display media trends
• Provided customer success expertise on client objectives, strategy, and project requirements
• Managed project deadlines and deliverables and consolidated assets for production and campaign setup
• Increase in page views for a large-scale food and beverage client by 18%
• Proactively formed a consultative relationship with a customer resulting in a 34% increase in contract size
• A large media client rebought over 20% based on proactive engagement showing revenue growth

Kitchener, Ontario, Canada

• Defined, implemented and measured activities that drive customer success adoption and strategic success
• Developed impact analysis in support of improvement adoption, engagement and retention
• Refined communication skills through speaking with executives to drive key messages around how to use our software to impact their organization
• Led webinars that utilized product demonstration to help grow customer skills and satisfaction in the corporate skill area
• Led corporate sector of business to create insight into client’s profiles and expectations
• Focused on change management within the clients and how to utilize the product best

Oakville, Ontario, Canada

• Consulted with clients to build media plans with a focus on efficiency and flexibility, and provide ad hoc reporting
• Facilitated an increase in sales revenue for the calendar year for Food and Beverage vertical
• Proactively redesigned Jira workflow to introduce ability critical metric tracking of tickets assigned to a user, increased ticket to-completion
• Collaborated with the product team to overhaul technical documentation resulting in an increase in client satisfaction

Oakville, Ontario, Canada

• Quality check campaigns before going live to keep the error rate at less than 3%
• Analyzed performance and gave proactive suggestions to improve
• Increase in complaints resolved, showing problem-solving and team collaboration skills
• Standardized handling of digital advertising and data campaigns by assisting in the pilot program for technical integration

Toronto, Ontario, Canada

• Supported team dynamics with a number of internal teams: Inventory Management, On-Air Promotions, Sales, and/or Marketing Ventures with time-sensitive objectives, including sponsorship
• Adapted department knowledge to create flexible training operations manuals based on best practices

Web Development

ApplyYourself An organizational tool for jobseekers • Front End: Ruby on Rails • Back End: SQLite • Gems: Faker, Bulma, bcrypt Jungle A.

Business Analysis Certificate

Radio Broadcasting

Hands on skills based training program in a state of the art radio station facility • Sales Coordinator for 106.9 The X - part of a team.

Bachelor’S Degree, Communication Studies

• Education on the forms and practices of global communication and media. • Analyzed communication in its social, economic, political and.