Carter Hinson Email & Phone Number

Arlington, TX, US

Augusta, Georgia, United States

• Developed and updated information security policies for Augusta University and WellStar Medical College of Georgia (WMCG), ensuring compliance with industry standards and government regulations.
• Facilitated cybersecurity training sessions utilizing the KnowBe4 platform, including phishing campaigns and bi-annual cybersecurity awareness training for over 12,000 faculty and students.
• Managed new employee cybersecurity training to enhance organizational resilience against cyber threats.
• Conducted comprehensive software and hardware assessments to identify and mitigate risks to Augusta University and WellStar Medical College of Georgia enterprise systems, encompassing hardware and software components.
• Led security contract reviews for all software and hardware proposed for integration into the enterprise network, ensuring adherence to established security protocols, regulations, and policies.
• Assisted in management of the Risk Register under the oversight of the Augusta University Chief Information Security Officer (CISO), tracking and assessing enterprise risks until resolution or mitigation.

Nashville, Tennessee, United States

• Collaborated with Security Information and Event Management Teams, to ensure effective Information Security management of security measures during security audits around penetration testing reports.
• Experience writing technical findings reports on cybersecurity measures.
• Hands-on experience with IT Security departments, with job-based penetration tests in controlled environments.
• Assisted the Risk Assurance and Security team in a cybersecurity corporate audit. Accessed NIST 800-52, and 800-37 (Risk Management) Frameworks.

Augusta, Georgia, United States

• Effectively managed the hosting station team of 6 employees each during 2 shift rotations throughout the day
• Placed in charge of the training of over 10 employees over a 6-month period.
• Experience handling challenging customer interactions with tact and professionalism.
• Excelled as an employee, consistently providing exceptional service which led to receiving recognition as a top performer from the on-site Managers, and General Manager of the branch.

Murfreesboro, Tennessee, United States

• Safely & efficiently moved furniture, breakables, and everything in between for customers, both residential and commercial.
• Developed Plan of Actions and Milestones (POA&M) with clients to ensure the move was quick and sufficient.
• Worked collaboratively with team members to coordinate efforts, communicate effectively, and complete moves within the planned timeframe.

Augusta, Georgia, United States

• Served as help desk technician and the first point of contact for users seeking technical assistance over the phone or email in determining the best solution based on the issue and details provided by the user.
• Performed remote and/or hands-on troubleshooting via development of solutions through diagnostic techniques and asking pertinent questions.
• Record events, problems, and their resolution in the Help Desk ticketing system.
• Setup and configure hundreds of devices remotely to meet compliance standards and requirements for use in the field.

• Effectively managed the hosting station team of 3 employees each during 2 shift rotations throughout the day
• Managed seating arrangements and reservations efficiently, utilizing a seating chart and real-time updates to optimize guest flow, reduce wait times, and ensure a smooth dining experience.
• Placed in charge of the training of 5 employees over a 4-month period.