Carter Howell Email & Phone Number

Salt Lake City Metropolitan Area

Microsoft 365 Specialist Established Microsoft Partnership and created processes for bringing on and supporting new clients Achieved Silver and Gold Microsoft Partner levels Increased 365 seats by 150% in first year Started Managed Productivity product for email spam protection, security training, and SaaS backup

Finished Army commitment on IRR

Ogden, Utah, United States

I was selected as the Team Leader for the 172nd technology team consisting of 5 soldiers Attended additional yearly training such as CompTIA and Microsoft courses Guided technology infrastructure for the Medical team headquarters

Salt Lake City Metropolitan Area

Participated in monthly drills as well as annual trainings Attended additional yearly IT trainings such as CompTIA and Microsoft courses

Augusta, Georgia, United States

While at AIT in Fort Gordon GA I served as one of the class leaders for my graduating class.  Achieved Distinguished Honor Graduate honors

Managed team of 6-12 direct reports while managing 20+ clients; reported directly to VP of Area Division Created new processes for keeping client and team reviews more organized and easier to track KPI's Established process for having Team Leads participate in the interview process to help reduceturnover by hiring the best candidates Helped establish new company wide daily, weekly, and monthly checklists to help standardization across all locations

South Jordan, Ut

Provided support as a dedicated IT manager and go-to technology consultant for companies and individual clients Provided team support by taking on new and distressed clients to make sure client experience wasexcellent Exceeded billable hours requirement each month, including 24% above requirement in 2016 Became the only non-leadership member of the Senior Tech group for new Project Management responsibilities

Supported Team Lead in leadership responsibilities, trained new hires, ran reports, and managed client needs Helped establish KPI’s for Associate Team Lead position Created new scheduling processes for reviews with clients and team members Hosted trainings for all new hires, teaching on 365 products and internal processes

Sandy, Ut

Responsible for all IT activities including security, network maintenance, and 365 administration Reduced email downtime by planning and coordinating on-premise to 365 migration Improved call center productivity by changing researching and changing phone providers Established documentation for all IT processes and procedures to help future Network Administrators