Carter Jenkins

Carter Jenkins Email and Phone Number

Customer Support and Account Management Professional @ Self-employed
Arvada, CO, US
Carter Jenkins's Location
Arvada, Colorado, United States, United States
Carter Jenkins's Contact Details
About Carter Jenkins

Goal orientated, customer focused professional with a background in technology and telecommunications. 20+ years of leadership experience for some of the premier internet service providers in the US. Managed teams in multiple departments including IT, Service Delivery and Operations. Skilled at developing high performance teams responsible for instilling customer confidence and trust.Specialties: • Team Building / Leadership• Process Development• System Development• Staff Training and Development• Operations Management• Sales / Customer Support• Project Management• IT System Management• Relationship Development• Product Development• Product Management• Major Account Management• IT Release Management• NOC/Repair Management

Carter Jenkins's Current Company Details
Self-employed

Self-Employed

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Customer Support and Account Management Professional
Arvada, CO, US
Carter Jenkins Work Experience Details
  • Self-Employed
    Self-Employed
    Arvada, Co, Us
  • Dialpad
    Sr Customer Success Manager
    Dialpad 2023 - Present
    San Ramon, California, Us
    Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. Dialpad has built groundbreaking and truly unified products, including the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and an AI contact center—all powered by the most advanced communications AI in the world. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
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  • Self-Employed
    Real Estate Investor
    Self-Employed Oct 2020 - Present
  • Zoom Video Communications
    Customer Success Manager -Team Lead
    Zoom Video Communications Aug 2016 - Feb 2023
    San Jose, Ca, Us
    Zoom, the cloud meeting company, unifies mobile collaboration, cloud video conferencing and simple online meetings into one easy-to-use platform. Our solution offers the best video, audio and screen-sharing experience across Windows PC, Mac, iOS, Android and H.323/SIP room systems.
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  • Gogo Business Aviation
    Manager Technical Support
    Gogo Business Aviation 2014 - 2016
    Broomfield, Co, Us
    Developed Processes, Reporting and Systems to decrease backlog by 75%Increased employee productivity by 25% over the course of 1 yearSlashed MTTR down by 50% by devising tools to help employees work smarterCreated salesforce dashboards to improve overall workload and distribution between staff
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  • Envysion, Inc.
    Strategic Account Manager
    Envysion, Inc. Mar 2014 - Sep 2014
    Westminster, Colorado, Us
    I work for a Software as a Service (SaaS) company that focuses on integrating business intelligence capabilities with managed video functionality. We have been recognized as a global player by Red Herring’s Top 100 award for 2011. Envysion has expanded our focus and customer verticals into restaurant, retail and cinema verticals.
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  • Envysion, Inc.
    Manager Of Customer Services
    Envysion, Inc. Nov 2010 - Mar 2014
    Westminster, Colorado, Us
    I work for a Software as a Service (SaaS) company that focuses on integrating business intelligence capabilities with managed video functionality. We have been recognized as a global player by Red Herring’s Top 100 award for 2011. Envysion has expanded our focus and customer verticals into restaurant, retail and cinema verticals.• Stood up and Managed Customer Service team to support 6000+ customer instances• Developed Processes, Reporting and Systems to better drive quicker results for our customers• Drove online metric from 90% to 97% in 3 months with additional customer growth of 1000 units• Managed ticket volume down from 600+ open cases to just under 300 in 3 months
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  • Xo Communications
    Manager Carrier Repair
    Xo Communications Jan 2010 - Nov 2010
    Herndon, Va, Us
    Oversees and manages the day-to-day operations of the National Repair Center, including supervising NRC team leads and NRC tech I, II, III, & IV, managing process documentation/certification, resolving customer issues, and providing leadership and vision for the team.
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  • Level 3 Communications
    Director - Customer Service
    Level 3 Communications Oct 2007 - Jul 2009
    Broomfield, Colorado, Us
    Provided sales and service delivery support for wholesale international telecommunications providers such as British Telecom, Telefonica and Bell Canada. Responsible for meeting customer expectations and ensuring an excellent customer experience.
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  • Level 3 Communications
    Sr. Manager Of Customer Service
    Level 3 Communications Jul 2007 - Oct 2007
    Broomfield, Colorado, Us
    responsible for handling all service delivery executive escalations and expedites, representing the rest of the Customer Program Management and Order Entry leadership team.
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  • Level 3 Communications
    Voip Product Delivery Manager
    Level 3 Communications Sep 2005 - Jul 2007
    Broomfield, Colorado, Us
    VoIP product development managing cross-functional groups for the development and delivery of new products and product enhancements responsible for developing comprehensive program plans and for the driving, delivery and reporting of product delivery status throughout the company executive level communication on status and issues on projects
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  • Level 3 Communications
    Root Cause Analyst
    Level 3 Communications Jan 2005 - Sep 2005
    Broomfield, Colorado, Us
    Metrics Reporting for System Related IssuesExecutive Summaries/ReportingSystem Defect Deep Dive for Root Cause Analysis
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  • Level 3 Communications
    Manager, Major Account Services
    Level 3 Communications Jul 2004 - Jan 2005
    Broomfield, Colorado, Us
    • Build and lead Global Customer Network Operations (GCNO) team for top customer. • Manage activation and post-activation service delivery, e.g. production transactions and associated performance metrics. • Deliver weekly, monthly and quarterly internal and external operations reviews.• Provide executive-level status and progress reports on key issues.
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  • Level 3 Communications
    Manager-It Production Support
    Level 3 Communications Mar 2003 - Jul 2004
    Broomfield, Colorado, Us
    • Manager of a Production Support teams in an IT environment• Worked directly with users of IT Systems to deliver Root Cause Analysis and Corrective Action Plans for defect resolution.• Worked directly with IT development and Business organizations to perform root cause analysis and corrective action plans
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  • Level 3 Communications
    Engineer-Production Support
    Level 3 Communications Aug 2002 - Mar 2003
    Broomfield, Colorado, Us
    • Member of Production Support team in an IT environment• Worked with the IT Development to perform trouble shooting and Tier 3 Code fixes
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  • Level 3 Communications
    Sr. System Engineer
    Level 3 Communications Sep 1999 - Aug 2002
    Broomfield, Colorado, Us
    • Member of a Business Analysis Team to develop and implement Business Requirements for an International On Network Transport Activation Process Provisioning System• Worked with IT and the Business to modify process and systems to improve cycle times for Wavelengths, Sonet, SDH, Dark Fiber, Collocation Products Internationally• Worked to develop, deploy, train, and support an internally developed provisioning system at an international level (US, Europe and Asia)
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Carter Jenkins Skills

Telecommunications Saas Leadership Team Leadership Management Voip Team Building Sales Cross Functional Team Leadership Salesforce.com Account Management Product Management Customer Retention Vendor Management Crm Technical Support Customer Support Business Analysis Operations Management Troubleshooting Project Management Wireless Business Intelligence Solution Selling Customer Experience Enterprise Software Unified Communications Inter Personal Data Center Customer Satisfaction Service Delivery Customer Lifecycle Management Systems Management Customer Service Technical Staff Management Process Simulation Call Centers Staff Development Voice Over Ip System Development It System Management Major Account Management Relationship Development Deliverying Happyness Process Development Noc/repair Management Network Architecture Workforce Management Provisioning

Carter Jenkins Education Details

  • University Of Nebraska-Lincoln
    University Of Nebraska-Lincoln
    Business Admin

Frequently Asked Questions about Carter Jenkins

What company does Carter Jenkins work for?

Carter Jenkins works for Self-Employed

What is Carter Jenkins's role at the current company?

Carter Jenkins's current role is Customer Support and Account Management Professional.

What is Carter Jenkins's email address?

Carter Jenkins's email address is ca****@****el3.com

What is Carter Jenkins's direct phone number?

Carter Jenkins's direct phone number is +172093*****

What schools did Carter Jenkins attend?

Carter Jenkins attended University Of Nebraska-Lincoln.

What are some of Carter Jenkins's interests?

Carter Jenkins has interest in Politics, Children.

What skills is Carter Jenkins known for?

Carter Jenkins has skills like Telecommunications, Saas, Leadership, Team Leadership, Management, Voip, Team Building, Sales, Cross Functional Team Leadership, Salesforce.com, Account Management, Product Management.

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