Carter L. Email & Phone Number

Dallas, Tx, Us

Dallas-Fort Worth Metroplex

• Diligently managed and successfully closed 1,200 claims under tight deadlines by employing detailed planning, effective communication, and other effective project management strategies which exceeded all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and achieved an outstanding 98% client satisfaction rate.• Resolved 600+ investigations by leveraging vulnerability-based risk assessment skills, leading to quick and fair claim resolutions.

Indiana, United States

• Directed daily operations of 5-30 team members, by exercising empathetic leadership and assigning project mentors as needed, resultingin 10% productivity growth and faster project completion.• Streamlined the logistics process by creating a systematic training system, increasing operational efficiency by 30% and improved customer satisfaction.

• Generated a boost in client acquisition through the successful implementation of targeted lead-generation tactics leading to a significant $2.4M surge in revenue.• Orchestrated strategic feedback loops and personalized support to ensure exceptional customer satisfaction resulting in 9% growth in customer retention.• Led the implementation of customer success strategy by collaborating with cross-functional teams and reinforcing brand awareness campaigns, resulting in 100% client retention and a 25% increase in revenue.• Spearheaded weekly meetings to train sales team members, track merchant progress, and strategize for success, leading to a 22% increase in overall sales.

• Optimized the client experience by conducting 1:1 and group user sessions to gather valuable feedback & insights, resulting in a 20% increase in user engagement and satisfaction.• Revamped onboarding process for 900 clients, by restructuring enrollment materials which reduced time to onboard by 29%, increased engagement, and improved the customer experience.• Seamlessly executed the onboarding and nurturing process for a portfolio of high-value merchant accounts by delivering tailored products and services to meet specific client needs and layed the foundation for lasting client relationships. This approach resulted in consistent quarterly revenue growth.• Established strong rapport and trust with clients, by promptly resolving inquiries and issues resulting in a 95% satisfaction rate

• Leveraged Google Analytics to identify Growth opportunities by analyzing campaign trends, and making data-driven recommendations resulting in a 30% increase in campaign effectiveness

Generating new clients for businesses by using online media to drive traffic.

Bachelor'S Degree, Marketing

Bachelor'S Degree, Arch. Design, Marketing