• Provide comprehensive administrative support to company owners and office manager, including managing calendars, scheduling meetings, and handling travel arrangements• Coordinate all aspects of travel logistics, including booking flights, accommodations, and transportation, and preparing detailed expense reports• Manage emails, answer phone calls, and address inquiries from both internal team members and external contacts• Prepare and edit business documents, including expense reports and memos, ensuring accuracy and professionalism• Maintain organized digital and physical filing systems, manage data entry, and support the efficient flow of office operations

• Planned, coordinated and executed 40+ weddings and events ranging from 5-200 attendees by preparing accurate documentation (i.e. timelines, layouts and set up lists), providing concise communication to clients, vendors and staff and overseeing the day of activities to ensure smooth completion of the weddings and events• Supported the venue proprietors by answering phone and email inquiries, scheduling and confirming tours and meetings, updating calendars, organizing tour folders, giving tours and facilitating contract signings• Designed and implemented sales and marketing efforts, including email canned responses, wedding and event email brochures, blog and social media copy and wedding show banners• Ranked as Best Planning Team in Richmond Bride A-List 2020 Awards

• Managed all aspects of shifts, including opening the restaurant, leading team members, resolving customer incidents, creating vendor orders, reconciling invoices and handling cash• Trained, evaluated, disciplined, motivated and coached team members• Developed weekly progress reports of CAVA You training modules to ensure 90% completion by team members, supervisors and general manager• Recognized by general manager for an outstanding display of all of CAVA's values - transparency, humility, fanaticism, positivity and thoughtfulness

• Educated guests about the menu and assembled orders as requested• Kept the serving line, dining room and restrooms cleaned and organized• Followed recipes and procedures to maintain food quality and consistency

• Executed wedding rehearsals and weddings alongside the wedding planner• Acted as point of contact for clients, vendors and guests throughout wedding rehearsals and weddings

• Supported the president and senior account executives with managing day-to-day client activities, including emails, phone calls, job entries, media placements, digital and print projects and budgets and estimates, for six national, regional and local homebuilders and developers• Coordinated with the internal creative and media teams to ensure all projects proceeded smoothly, deadlines were met and client expectations exceeded• Led weekly client calls and engaged in quarterly client calls and meetings to report on current campaigns and to provide recommendations and adjustments• Completed the duties of an account executive for two months, which involved handling nine divisions of Ryan Homes, one of the nation’s top new homebuilders, while simultaneously completing my job duties as an account coordinator• Trained my replacement hire by preparing them with a step-by-step guide on daily processes in order for them to undertake the ongoing digital and print projects

• Engaged customers in conversation and answered questions• Enhanced shopping experience and sales through merchandising• Achieved and exceeded daily goals for sales, as well as brand loyalty programs• Processed customer transactions in an accurate and timely manner

• Drafted client and media press materials, including pitches, newsletters and social media posts for the account director and account managers• Assembled clips of secured press for luxury travel clients• Compiled monthly coverage reports via Excel and Cision• Interviewed founder to produce new content for the agency website• Worked with the director of operations to position the agency as a luxury lifestyle brand on social media

• Managed the company Instagram account by posting content daily, which resulted in an increase of 200 new followers• Worked closely with the chief executive officer by discussing analytics and trends of the website and social media pages

• Contributed to all aspects of special events including vendor research, sponsor solicitation, invitee lists, preparation and set up• Created marketing promotions and contests• Drafted and edited web and social media content

• Researched facts and figures of James Madison University Alumni in order to enhance personable communications when reaching out for donations• Utilized organizational skills in many office-related tasks, such as updating time sheets, mailing letters and organizing files