Carter Mchugh Email & Phone Number

Tacoma, Wa, Us

I lead a 150-member global technology organization that oversees mission-critical application software development and operations for PeopleReady, a premier staffing and recruiting firm with an annual revenue exceeding $2 billion. Operating on AWS cloud technologies, our technology platform accommodates over 75,000 daily active users and processes more than 10 million customer work order, dispatch, payment and billing transactions daily.Key Achievements:• Led a large-scale transformation of organizational practices around software development and delivery, fostering a generative culture aimed at minimizing project failures, shortening delivery timelines, and enhancing the quality and performance of software delivery.• Executed a multi-year capital upgrade program for technology stacks, merging and modernizing various vendor and legacy platforms into a cohesive, strategic platform poised for future expansion.• Realized cost savings and reduced data risks by consolidating and migrating several datastores and business intelligence tools into an AWS-native data pipeline, warehouse, and reporting system.• Managed an annual capital and operational technology budget of $14+ million.

Chicago, Il, Us

I lead a global technology organization responsible for software development, operations, and support of Peoplescout's award-winning Affinix platform. Affinix is deployed globally on AWS and optimizes the sourcing, application, screening, hiring, and onboarding processes for millions of job candidates at Global 1000 companies.Key Achievements:• Directed the enterprise upgrade strategy for our proprietary ATS technology, including a migration from a colocation data center to AWS, which improved monthly application uptime from 95.2% to 99.9% and achieved RTO & RPO standards of less than four hours and one hour, respectively.• Spearheaded and secured the first SOC II audit report, ensuring the security, availability, and confidentiality of our technology platform, services, and operations.• Led a cultural shift towards DevOps, enhancing collaboration among infrastructure, operations, and development teams, thereby increasing software delivery throughput and operational excellence through automation, monitoring, and continuous improvement practices.• Managed an annual capital and operational technology budget of $6 million.

Englewood, Colorado, Us

I was promoted to establish a new center of excellence for enterprise architecture, tasked with crafting the company's architectural vision, strategy, and execution for critical DevOps and hybrid cloud platform transformations.Key Achievements:• Define and promote essential software architecture and DevOps standards for software and operations• Align product roadmaps with higher service levels for uptime and fault tolerance• Assemble a 20-person team in Bangalore, India, to accelerate automation and public cloud architectural work• Focus on automation at an enterprise scale using leading platforms and tools such as AWS, Chef, and Terraform• Lead a hands-on, implementation-oriented partner architecture team to develop an architectural foundation and rapidly iterate on implementation and delivery, ensuring successful architectural transformations

Englewood, Colorado, Us

Elevated to spearhead the continuous strategic evolution of enterprise architecture for CSG International's premier client, Comcast Corporation, which generates over $170MM in annual revenue. In 2014, I played a pivotal role in technical leadership to broaden and prolong our partnership until 2019. The extended five-year contract, worth $220MM, lays the groundwork for business and technology that enables Comcast to migrate over 30M residential subscribers to CSG’s suite of business support systems.• As the principal enterprise architect, I am tasked with orchestrating the alignment of CSG's product management and development teams to ensure our product portfolio's planning, development, and delivery are in sync with Comcast's business strategy and technological framework.• I oversee the planning and execution of 40,000 annual hours of software development across CSG's enterprise product range, enhancing new functionalities and scaling operations for more than 22M subscribers.• I have implemented the Scaled Agile Framework for comprehensive enterprise portfolio investment planning, program management, and continuous delivery via agile release trains for development teams exceeding 50 members, working with diverse technology stacks.• I cultivate relationships with Comcast's top-tier product and technology leaders to gain insights into and shape industry and consumer trends, establish short and long-term business and technological goals, and execute strategic transformations in enterprise architecture.• I ensure the integrity of CSG's enterprise solutions in design and execution, maintaining impeccable 24/7 service for over 18M digital lines of business subscribers.

Englewood, Colorado, Us

One of two key leaders selected to pioneer a new focus on next-generation enterprise solution architectures for the CSG International's largest customers. This focus achieves closer customer relationships and greater business gains through innovative solution design collaborations utilizing product components, partner components, and systems integration development.Accomplishments:• Identified and recommended by Comcast's CIO as key leader to pioneer greater and more strategic collaboration between Comcast and CSG around next-generation enterprise systems architecture and development.• Lead a 12-week business analysis and strategy recommendation effort for consolidating Comcast's enterprise and small to medium business services billing onto CSG's Singleview billing platform. Completed analysis lead to new $4MM implementation effort to achieve the consolidation.

Englewood, Colorado, Us

Lead architect promoted to envision, design, and lead implementation of CSG's Order Management product suite, the first product suite to be delivered using a service-oriented architecture. Accomplishments: • Coordinated four 10-person development teams across three technology stacks to successfully deliver to production an integrated customer self-care website supporting flow-through customer serviceability, acquisition, shopping, risk management, and scheduling using CSG's Order Management product suite.• Mentored 40+ people on lean software development principles to increase development production throughput, visibility, and accountability.

Englewood, Colorado, Us

One of six key leaders selected to join a newly created leadership team to direct product and systems architecture development for the next-generation software suite of mission-critical, high-scale and modularized system components within a service-oriented architecture.Accomplishments:• Designed and implemented an agile development transformation strategy for a 500 person software development organization resulting in increased time to market, greater professional accountability, and reduced development and operation costs.• Led a two year enterprise architecture transformation strategy creating architecture flexibility via a loosely-coupled, service-oriented open architecture encapsulating legacy business components.

Englewood, Colorado, Us

Following the acquisition of Telution, architected critical integrations of acquired software assets into existing technology portfolios resulting in enhanced product functionality and expanded product offerings.Accomplishments:• Key architect in designing and implementing a post-acquisition product solution integrating Telution’s Product Catalog and Order Management assets into existing CSG Revenue Management assets to create an expanded and best-of-breed integrated product suite. • Reached all post acquisition goals resulting in additional $8M in acquisition earnout.

Us

Senior developer for designing, implementing, and deploying Telution's award-winning COMX software suite to enable integrated customer, order, and revenue management for competitive cable and telecommunication operators.Accomplishments:• Lead architect in designing, implementing, and deploying the first web service integration strategy to enable a new partner wholesale business between Z-Tel Communications and Sprint.• Achieved automated order flow-through rates of 90%, a remarkable first ever achievement for Sprint whose typical rates were < 20%.Telution Awards:• Deloitte & Touche’s Technology Fast 50: "#8 Overall", 2004• Microsoft ISV/Software Solution of the Year Finalist, 2004 • Best Company Award – Billing World, 2003• Achievement in Innovation – Billing World, 2002• Deloitte & Touche's Technology Fast 50: "Rising Stars", 2000, 2001, 2002

Planned and facilitated a project recovery effort for a failing project through Lean Software Development techniques stressing customer focus, prioritized backlog, realistic work and delivery schedules, and code refactoring and defect removal. These techniques boosted team morale, increased productivity, improved the customer relationship and resulted in the successful delivery of the product to production.

Us

Technical Lead for team developing MVP.com, a start-up e-commerce platform acquired by CBS Sportsline. Accomplishments:• Demonstrated deep technical expertise to MVP.com executives during initial sales meetings. MVP.com cited technical expertise and critical thinking skills as a top reason for selecting Geneer as a software development outsourcing partner.• Led a ten person development team responsible for creating site enhancements, identifying and implementing backend design improvements, and porting acquired sites to the MVP architecture.

B.S., Computer Science

Education record