•Facilitate weekly individual store calls and weekly regional call. Discuss hurdles and possible solutions, facility projects, store development, and more.•Discovered, tested, and helped implement new POS for entire region. Used new data to help make analytic-driven decisions to grow the business.•Discovered and implemented new task management system within the region to facilitate better communication, workflow, and organization.•Managed shipping and receiving tracking and inventory tracking.

•Managed all facets of social media, focusing most on Facebook and Instagram.•Developed engaging posts including photo, videos, and live streams, as well as managed contests.•Managed Google Business listings for all locations. Predominately discussed on monitoring and replying to Google reviews.

•Manage daily operations of 10,000 sqft showroom and warehouse including inventory receiving, merchandising, monitoring customer experience, and promoting a positive workplace culture.•Recruitment, on-boarding, and coaching of more than 60 employees for seasonal positions, along with the strategic planning and use of up to 2,400 labor hours per week.•Act as the company's Social Media Coordinator, managing all facets of social media including developing posts, fostering engagement, and following up on public and private communication.•Entrusted with participating in the research and development of the company's future product line, including both Safe & Sane and 1.4G Consumer Fireworks items.•Assisted in writing the company-wide Manager Training Guide to help set standard operating procedures for new and current store managers.

•Supervise the development, implementation, and coordination of educational and training activities necessary to enhance patient care.•Perform duties of Compliance Manager and ensure monthly and annual audits are completed and recorded according to State and Federal regulation.•Oversee the ordering of all equipment and supplies needed, and ensure the establishment and maintenance of operational and third-party records.•Assist in selection of staff and on-boarding, including background check, orientation, and 30/60/90 reviews, as well as dismissal when necessary.•Reconcile payment via Third Party Station as well as reconciliation and research of house accounts.•Create daily deposit and perform research as needed, as well as bi-weekly payroll.

•Manage labor and create effective scheduling based on business forecast using up to 700 hours. Schedules include Brand Associates, Department Specialists, and Managers in the rolls of sales & service, signage, markdowns, planograming, and shipping & receiving.•As the store's hiring manager, attract, select, train, and deploy new employees as well as maintain and manage employees' legal and HR paperwork.•Ensure execution and compliance of monthly audits which include safety, legal, and company dictated audits.•Direct store's Loss Prevention plan and coach Brand Associates on how to safely and effectively deter or minimize loss of merchandise through awareness and customer engagement.•Promote employee engagement by creating a positive, fun, and clean work environment and help motivate Brand Associates to understand and drive store goals.•Act as Sales and Service Leader on the sales floor and use in the moment coaching to help power the store in reaching specific KPI.•Oversee budget used on employee experience as well as facility expenses such as office and cleaning supplies, and hardware equipment.

•Manage P&L, back office, cash handling, and labor productivity as well as weekly scheduling.•Develop strong sales consultants and leads through in-the-moment coaching.•Analyze store's performance indicators against team selling behaviors and goals; develop action plans to address objectives and achieve desired business results.

•Perform intakes, identify clients’ legal or financial needs, and match the appropriate attorney or financial councelor with client using proprietary database.•Facilitate continued communication between attorney/financial advisor and client in order to meet set expectations.•Conduct follow-up with client to ensure all needs were met.•Understand and follow strict guidelines regarding clients' confidentiality.

•Helped meet or exceed monthly income goals of $20,000.•Responsible for matching and selling appropriate program to new clients.•Organize after-school programs focused on anti-bullying and awareness of "stranger-danger".•Implement rotating curriculum focusing on life skills and leadership attributes including integrity, self-discipline, attitude, and perseverance.•Motivate and instruct age specific classes of up to 40 people ranging from 3 years old to 70+ including special needs students.

•Advised clients of new investment opportunities.•Handled over 100 transactions per day with speed and accuracy.•Made appropriate referrals to various branches of SunTrust Bank.•Sole-control of ATM machine and personally accountable for up to $80,000 cash.

•Manage and promote rental of 80 rooms and 7 cottages in Historic Williamsburg area.•Maintain the administration of all reservations, cancellations and no-shows.•Supervise all levels of service and interact with guests, manage written guest comment cards, and track all guest information.•Monitor and resolve service issues through phone calls or written communication to achieve service goals and ensure guest satisfaction.