Shannon Carter, Capm, Cbap Email & Phone Number

Pine City, MN, US

New Boston, NH, US

• Manage concurrent projects surpassing $20M, aligning scope, budgets, resource allocation, and milestones.
• Spearhead HR initiatives, process optimization, and automation for a multi-state company with over 150 employees.
• Oversee the customer experience and financial stability of a startup with $500K GP, positioning it for an acquisition.
• Plan product offerings, manufacturing, packaging, labeling, and kitting of all products stocked across 5 US logistic centers.
• Present data-driven insights, metrics, trends, and recommendations to all levels, including executives and board members.

Philadelphia, PA, US

• Implemented and integrated CRM, ERP, Marketing, and E-commerce systems while managing continuous improvement.
• Shaped the customer experience for 10K users, responsible for presales, onboarding, retention, and tech support.
• Managed 20K units of proprietary equipment, overseeing forecasting, procurement, manufacturing, and logistics.
• Oversaw an $8M program, managing the buildouts and upgrades of 15 markets - deploying ATSC 3.0 technology.
• Introduced KPIs to measure cross-functional goals resulting in a 30% increase in customer satisfaction.

Hunt Valley, MD, US

• Led a large-scale corporate transition for 700+ employees, emphasizing process optimization, and automation.
• Responsible for the growth and retention of a client portfolio, driving annual revenues surpassing $100 million.
• Reduced customer integration timeline by 50% in 90 days with the implementation of a standardized framework.
• Managed 20+ Program Managers, introducing KPIs and frameworks to ensure consistency and organizational alignment.
• Deployed Salesforce and Tableau analytics dashboards for real-time monitoring of $0.5B revenue streams.

Boston, Massachusetts, US

• Rolled out KPIs in a 400-employee company, fostering alignment and accountability.
• Conducted audits and proposed opportunities for risk mitigation, process optimization, and system improvements.
• Administered JIRA to optimize project tracking, workflow management, and team collaboration for over 300 users.

Cambridge, Massachusetts, US

• Elicited MIT's algorithm specifications and managed the development of a simulation implemented in an online course.
• Led the on-time deployment of The University of Notre Dame's first inaugural master's degree program.
• Managed resource allocation and budget for UX/UI, software development, and marketing.
• Constructed and managed project portfolios for 2-5 projects at any given time, exceeding $5M in revenue.

Waltham, MA, US

• Operated within a Project Management Office (PMO) structured planning cycle, collaborating with over 20 stakeholders.
• Performed discovery, development, testing, and roll-out of SharePoint and Power BI for each department.
• Led the on-time deployment of an integrated ERP and WMS system, facilitating the exchange of over 1K daily transactions.
• Responsible for NetSuite change management, encompassing requirements, development, testing, training, and adoption.

• Implemented KPIs for cross-functional teams, resulting in a 33% decrease in customer onboarding time.
• Traveled globally to assess scope and manage all custom SaaS projects expected to surpass $1M in revenue.
• Orchestrated global software development sprints and deployments for hosting over 10M connected devices.
• Managed T-Mobile's white-labeled SaaS platform and third-party customer support, aiding in the nine-figure acquisition.

Clearwater, Florida, US

• Successfully spearheaded and managed a startup, achieving a growth rate of 5x within 6 months.
• Defined roles and responsibilities, overseeing the onboarding and training of over 40 employees and contractors.
• Collaborated on a pioneering robotic arm for automating the logistics of the telecommunications industry.
• Defined processes and system integrations requirements during a joint venture turned 7-figure acquisition

Clearwater, Florida, US

• Developed and/or managed all department projects and prioritized accordingly with our in-house or external development teams
• Assisted and took initiative in proposing and implementing expense cuts
• Produced monthly reports and financial statements
• Oversaw client and vendor relationship management efforts while cultivating new business initiatives from concept to implementation
• Reviewed and altered legal documents prior to signature from executive team
• Worked with each department head to understand initiatives and priorities in efforts to align and understand the road map of the entire company as a whole.

Clearwater, Florida, US

• Managed the structure and growth of purchasing, customer service and sales operations.
• Provided services and suggestions to customers using products or services offered
• Communicated with customers and resellers via telephone, email, and onsite
• Investigating and solving end user challenges, which may be complex or long-standing problems that have been escalated by customer service representatives
• Handling customer complaints or major incidents, such as a security issue or development alteration
• Created goals and initiatives for annual bonus’

Clearwater, Florida, US

• Managed a team of four purchasing coordinators
• Trained and educated each team member on process’ and procures alterations or implementations Defined and met SLA requirements, and stood as the escalation path
• Assisted in planning forward and reverse logistics in compliance with two multi-billion dollar parent companies
• Coordinated with the heads of each necessary department in order to prepare for monthly, quarterly, and annual closing of the financials

Clearwater, Florida, US

• Create and audit purchase orders
• Control access to company credit card and various accounts
• Trace and allocate inventory
• Process and monitor returned merchandise and services
• Coordinate meetings
• Document and maintain new and existing procedures

Rush City, Minnesota, US

• Input orders and catalog requests
• Research and find parts for machinery
• Assist customers with information or discrepancies
• File order forms
• Track employee adherence
• Compare competitor prices

• Support the Development Manager, as well as Account Managers
• Budget cost
• Track inventory
• Monitor mailing dates
• Coordinate meetings
• Input daily quotes

Microbachelors®, Business Administration, Management And Operations

Leadership And Communication, Business

Project Management Certification, Project Management

Clean Energy, Solar Energy Technology/Technician

Business Analysis Certification, Business Analysis

Associate Of Arts And Sciences - Aas, Business Administration