• Manage concurrent projects surpassing $20M, aligning scope, budgets, resource allocation, and milestones.• Spearhead HR initiatives, process optimization, and automation for a multi-state company with over 150 employees.• Oversee the customer experience and financial stability of a startup with $500K GP, positioning it for an acquisition.• Plan product offerings, manufacturing, packaging, labeling, and kitting of all products stocked across 5 US logistic centers.• Present data-driven insights, metrics, trends, and recommendations to all levels, including executives and board members.

• Implemented and integrated CRM, ERP, Marketing, and E-commerce systems while managing continuous improvement.• Shaped the customer experience for 10K users, responsible for presales, onboarding, retention, and tech support.• Managed 20K units of proprietary equipment, overseeing forecasting, procurement, manufacturing, and logistics.• Oversaw an $8M program, managing the buildouts and upgrades of 15 markets - deploying ATSC 3.0 technology.• Introduced KPIs to measure cross-functional goals resulting in a 30% increase in customer satisfaction.

• Led a large-scale corporate transition for 700+ employees, emphasizing process optimization, and automation.• Responsible for the growth and retention of a client portfolio, driving annual revenues surpassing $100 million.• Reduced customer integration timeline by 50% in 90 days with the implementation of a standardized framework.• Managed 20+ Program Managers, introducing KPIs and frameworks to ensure consistency and organizational alignment.• Deployed Salesforce and Tableau analytics dashboards for real-time monitoring of $0.5B revenue streams.

• Rolled out KPIs in a 400-employee company, fostering alignment and accountability.• Conducted audits and proposed opportunities for risk mitigation, process optimization, and system improvements.• Administered JIRA to optimize project tracking, workflow management, and team collaboration for over 300 users.

• Elicited MIT's algorithm specifications and managed the development of a simulation implemented in an online course.• Led the on-time deployment of The University of Notre Dame's first inaugural master's degree program.• Managed resource allocation and budget for UX/UI, software development, and marketing.• Constructed and managed project portfolios for 2-5 projects at any given time, exceeding $5M in revenue.

• Operated within a Project Management Office (PMO) structured planning cycle, collaborating with over 20 stakeholders.• Performed discovery, development, testing, and roll-out of SharePoint and Power BI for each department.• Led the on-time deployment of an integrated ERP and WMS system, facilitating the exchange of over 1K daily transactions.• Responsible for NetSuite change management, encompassing requirements, development, testing, training, and adoption.

• Implemented KPIs for cross-functional teams, resulting in a 33% decrease in customer onboarding time.• Traveled globally to assess scope and manage all custom SaaS projects expected to surpass $1M in revenue.• Orchestrated global software development sprints and deployments for hosting over 10M connected devices.• Managed T-Mobile's white-labeled SaaS platform and third-party customer support, aiding in the nine-figure acquisition.

• Successfully spearheaded and managed a startup, achieving a growth rate of 5x within 6 months.• Defined roles and responsibilities, overseeing the onboarding and training of over 40 employees and contractors.• Collaborated on a pioneering robotic arm for automating the logistics of the telecommunications industry.• Defined processes and system integrations requirements during a joint venture turned 7-figure acquisition

• Developed and/or managed all department projects and prioritized accordingly with our in-house or external development teams• Assisted and took initiative in proposing and implementing expense cuts• Produced monthly reports and financial statements• Oversaw client and vendor relationship management efforts while cultivating new business initiatives from concept to implementation• Reviewed and altered legal documents prior to signature from executive team• Worked with each department head to understand initiatives and priorities in efforts to align and understand the road map of the entire company as a whole.

• Managed the structure and growth of purchasing, customer service and sales operations. • Provided services and suggestions to customers using products or services offered• Communicated with customers and resellers via telephone, email, and onsite • Investigating and solving end user challenges, which may be complex or long-standing problems that have been escalated by customer service representatives• Handling customer complaints or major incidents, such as a security issue or development alteration• Created goals and initiatives for annual bonus’

• Managed a team of four purchasing coordinators• Trained and educated each team member on process’ and procures alterations or implementations Defined and met SLA requirements, and stood as the escalation path• Assisted in planning forward and reverse logistics in compliance with two multi-billion dollar parent companies• Coordinated with the heads of each necessary department in order to prepare for monthly, quarterly, and annual closing of the financials

• Create and audit purchase orders• Control access to company credit card and various accounts• Trace and allocate inventory• Process and monitor returned merchandise and services• Coordinate meetings• Document and maintain new and existing procedures• Proof quotes from internal and external origin• Margin analysis• Create reports relevant to products and services• Graph fluctuation of various reports• Handle confidential documentation• Educate sales team with current and changing services• Assist customers with questions, or discrepancies• Plan and schedule upcoming events• Compare vendor prices, services, and hardware• Support customers and resellers with various ordering and management portals

• Input orders and catalog requests• Research and find parts for machinery• Assist customers with information or discrepancies• File order forms• Track employee adherence• Compare competitor prices• Write and give monthly and annual reviews• Monitor and document sale agent’s phone calls• Fax or mail information to customers• Promote at public events.

• Support the Development Manager, as well as Account Managers• Budget cost• Track inventory• Monitor mailing dates• Coordinate meetings• Input daily quotes• Create and maintain updated documentation• Handle confidential documentation• Research and find mailing specifications• Assist customers with questions, or discrepancies• Plan and schedule upcoming events• Plan a time specific travel routine• Compare competitor prices and services• Monitor and document sales and specific quotes for customers• Fax or mail information to customers, as well as potential customers