Chris Caruso Email & Phone Number

Los Angeles, CA, US

Los Angeles, California, United States

As the Head of ITS Learning and Development, I oversee the Information Technology Services (ITS) L&D Program, collaborating with senior leaders and HR partners to shape learning solutions for ITS staff and Senior Leadership. I identify organizational learning gaps and deploy tactical and strategic approaches to build a learning program that is anchored in.

As a Senior Instructional Designer, I played a pivotal role in advancing learning initiatives through the successful integration of the Mobile Workforce Management (MWM) and Planning, Scheduling, and Optimization (PSO) tools—a transformative, multi-million-dollar project at SoCalGas in collaboration with Ernst and Young (EY) and Accenture.My contributions.

Los Angeles, California, United States

As the Senior Manager of the Creative Learning Team, I lead a team of instructional design professionals in developing learning solutions for the Global People Team. My team is responsible for developing course content for the People Leader and Individual Contributor journeys, focusing on Leadership Development, Diversity, Equity, and Inclusion (DEI), and.

Los Angeles, California, United States

I work closely with the Senior Director of Learning and Organizational Development to create learning journeys for employees at different stages, focusing on their growth, performance, and development.I oversee each stage of the learning production lifecycle and collaborate with our learning partners to ensure on-time delivery for all curricula within the.

Monterey Park, California, United States

Develop learning solutions for Union Bank's Capital Markets Division, collaborating with stakeholders and subject matter experts (SMEs) to create onboarding training and enhance existing Capital Markets curricula.I conduct learning intake and needs assessments, leading storyboard sessions and recommended distance learning and asynchronous formats to.

I develop personalized learning solutions for YouTube Partner Managers, collaborating closely with stakeholders and experts to plan, approve, and publish training.I assess and prioritize training requests, manage the Mastery Team's project plan, and generate real-time reports using Google Sheets. These reports are then showcased on reporting dashboards.

Woodland Hills, CA

As a Learning and Development Consultant at the University of Farmers, I collaborate with the Sales and Distribution teams to strategically design effective learning solutions. I am responsible for developing content for the Agent Training Program for both new and existing agents in the areas of Agent Ownership, Agent Marketing Strategies, Home, Specialty.

Led the end-to-end management of the Client Services IT Business Continuity Plan (BCP), overseeing design, development, training, and personnel. Effectively directed a 16-member team, fostering cross-functional collaboration across the company. Aligned the BCP with all IT divisions, co-facilitating exercises, and developing a comprehensive schedule for.

Woodland Hills, CA

As a Technical Writer in Client Services, I draft policies and procedures, establishing a formal technical publications governance process. I've implemented an efficient system for managing communication and distribution of Client Services Policies and Procedures.Collaborating with the Client Services IT Manager, I contribute to the continuous review and.

Moorpark CA

Managed end-to-end documentation development for all Capital Markets processes and ensure documentation aligned with applicable SOX compliance, and that the department was audit ready.Organize and prioritize workload with manager to meet all timelines and deliverables in the support of the plan of record and to ensure compliance.Evaluated documentation.

Westwood California

Managed the professional development office day-to-day operations, and counseling staff. Developed and maintained Aveda's Standard Operation Procedures. Implemented compliance programs, and audit practices that follow the Department of Education, State Board, NACCAS, and BPPE Regulations. Processed State Board exam applications and proof of training.

Buena Park, CA

Provide leadership to the Technical Writing team, overseeing all internal and external-facing technical documentation and content supporting the product portfolio. Implemented a web-based knowledge platform in support of our global digital transformation efforts, and provided guidance toward the use of multiple media formats.Ensure the team effectively.

Calabasas, CA

Developed new and updated existing documentation for Correspondent Lending Division. Evaluated documentation and training requirements for each division by consulting with department managers, and key stakeholders to ensure content included real-world, verifiable, vetted processes that aligned with Fannie Mae, Freddie Mac, and SOX Regulations. Developed a.

Sylmar, CA

Develop new and revise existing document types: test method, machine instruction, assembly procedure and material specification. Responsible for submitting and updating document action requests, document process flows and drawing diagrams.

Thousand Oaks, CA

Responsibilities included developing content for the R&D Training division to help support lifecycle reengineering projects, several clinical data and submission management initiatives. This included working with project managers, process owners, subject matter experts and instructors to determine best training practices and establish a long term.

Woodland Hills, CA

Developed an Online Help File System for the Premier Billing System (PBS) with the use of MadCap Flare Online Help development tool.Established a project plan, communication plan, and implementation (roll out) schedule for internal and external customers. Collaborated with key process owners and subject matter experts (SME) of the system. Conducted regular.

Culver City, CA

Designed course work, developed training and instructed curriculum for the new products division Los Angeles County North and South: Courses included: Know Your Customer, Mystro Digital Navigator, Digital Phone Product Knowledge, Digital Phone Order Management system, Issue Trak Ticketing system and the Risk Management Administration program.

Northridge, CA

Debit Card Migration - MasterCard to VisaResponsibilities included developing FDR Debit system documentation, technical specifications, process flows, training curriculum and course content. Developed and instructed all modules for Debit Card Services formerly the Check Card Services Department. Ensured relevant SOX compliance information was placed into.

Northridge, CA

Designed and developed curriculum, materials and training schedule for the JD Edwards system implementation. Worked closely with instructional design vendor CB Synergy to ensure materials reflected core changes to roles and functionality within old and new systems. Developed training content using the OnDemand / UPK product and was responsible for managing.

Calabasas, CA

Formerly Countrywide Home LoansPeopleSoft Full Scale Implementation: Identified training requirements, developed and implemented training for Countrywide, its subsidiaries and associated partners. Met all specific business unit training goals and deadlines as defined by the SMART project plan. Provided support documentation, and process flows to map out.

Moorpark, CA

Formerly Cardservice InternationalDesigned, developed and instructed new hire orientation, merchant services training and end user training for various card processing products, software applications and credit card processing systems. Worked closely with quality assurance to determine call center best practices and learning objectives. Instrumental in.

Sunnyvale, CA

Disaster Preparedness Wing Readiness Program:Instrumental in developing base operation and contingency plans. Write and develop lesson plans for natural disaster, major accident response, shelter management and associated peace time and war time training programs. Designed support manuals and training handbooks. Implemented grading criteria for training.