● AS400 (IBM I Series) Systems Operator;● Execution of end-of-day processes in the Bank's CORE applications (Banka and Financa);● Analysis and resolution of IT system-related issues (Infrastructure);● Ensuring the execution of routine tasks, complementary to business processes in Core applications;● Managing the communication process for the production of payment methods (checks and cards);● Managing the process of generating and sending SIMO card production files;● Managing the process of receiving and integrating SIMO files;● Monitoring and periodically reporting the operational status and availability of all business applications under the Directorate's responsibility;● Monitoring and reporting the status of communication and equipment of the Organizational Units and Business Recovery Site;● Monitoring and reporting the status of temperatures at Headquarters and Business Recovery Site, as well as the power supply (UPS) in Business Units and servers;● Monitoring and reporting the status of external communication services (Single Electronic Window, Bank of Mozambique, etc.);● Managing the process of producing the Directorate's performance alert report and applications (KPIs);● Creating, updating, and implementing processes using RPA (Robotic Process Automation) | UiPath.

● Responsible for the Initiation, Planning, Execution, Monitoring and Control, and Closure of the Zoho Forms Project;● Implementation of the Zoho Forms Project;● Documentation and training of staff for the use of the Zoho Forms tool;● Development of web systems using JavaScript, XAMPP, and MySQL;● Configuration and maintenance of systems and services;● Technical support to clients;Impact: 70% increase in the efficiency of administrative processes