Carvey Parker Email & Phone Number

Baton Rouge, La, Us

Austin, Texas, United States

The Wholesale Parts Performance Manager provides in-dealership best practices consultative services to optimize the dealer's overall parts performance. The Wholesale Parts Performance Manager is responsible for driving parts sales growth efforts through the wholesale channel as well as supporting sales development & growth within GST dealer collision centers, which are key partners for our wholesale business.ESSENTIAL FUNCTIONS1. Drive growth in wholesale (collision & mechanical)… Show more The Wholesale Parts Performance Manager provides in-dealership best practices consultative services to optimize the dealer's overall parts performance. The Wholesale Parts Performance Manager is responsible for driving parts sales growth efforts through the wholesale channel as well as supporting sales development & growth within GST dealer collision centers, which are key partners for our wholesale business.ESSENTIAL FUNCTIONS1. Drive growth in wholesale (collision & mechanical) part sales.-Establish/develop in-dealership parts department contacts & understand improvement opportunities at designated GST dealerships.-Conduct formal wholesale business development customer/client contact visits for wholesale & collision contacts with dealership wholesale stakeholders.-Coordinate development & support all aspects of parts & collision training.-Report wholesale performance, analyze opportunities & present recommended actions to assigned dealers, GST management & field.-Utilize key tools for wholesale growth.-Collaborate with the GST field on parts business & related opportunities.-Demonstrate a thorough understanding of TMS/GST programs.-Demonstrate general Parts Manager responsibilities & DMS settings through ongoing consultation & training.-Support Toyota Certified Collision Center (TCCC) certification process. 2. Support sales development & growth within GST dealer collision centers.-Visit with dealer collision centers to assure that customers' needs are met, vehicles are fixed right the first time & Toyota standards are achieved or exceeded mainly through the purchase & use of Genuine Toyota Parts.-Analyze opportunities for business growth, profitability, & utilization of Toyota parts & resources. Share recommended actions with GST's Collision Business Development Manager, GST management & field.-Serve as a partner for collision strategies & solutions. Stay up-to-date on industry trends & best practices to leverage throughout the organization. Show less

Austin, Texas, United States

In the Content Development and Education Manager (CDEM) role, I am responsible for the creation, delivery, and measurement of GST’s dealership retail training content. In the CDEM position, I am accountable for creating an in-dealership training culture and leveraging technology to deliver content through a multi-channel strategy. These responsibilities extend beyond traditional variable operations and into a comprehensive approach supporting Service, Parts, and Technical Training. One… Show more In the Content Development and Education Manager (CDEM) role, I am responsible for the creation, delivery, and measurement of GST’s dealership retail training content. In the CDEM position, I am accountable for creating an in-dealership training culture and leveraging technology to deliver content through a multi-channel strategy. These responsibilities extend beyond traditional variable operations and into a comprehensive approach supporting Service, Parts, and Technical Training. One Team! One Goal!Essential Functions:Create - Content Development and CurriculumDeliver - Retail Sales Training Continuous Improvement (Kaizen)– Evaluation and MetricsProjects : 1. Revised the Sales Consultant Roadmap to Success Playbook for New Hires that I developed in 2020 for Certification. 2. Bedrock Education/Training; Mainframe to the new interface in key areas (Parts and Service). 3. Bedrock TailGate Talk Open Forums during the technology transformation.4. New Hire and Tenured Staff Learning Management Deliverables for in-store and virtual.5. Connected Services Team Lead for Education, Awareness, Training/Conditioning in the GST Region.6. 2022 Tundra and 2023 Sequoia Ride and Drive.7. Dealer Daily ID’s for all Sales Consultant Engage entry and learning. 8. DD365 Training/Education9. DD365 TailGate Talks10. My own personal and career growth for advancement. Show less

Baton Rouge, Louisiana Area

As a Product Training & Technology Manager (PTTM) I led and drove a world class training culture by delivering sales process and product training to my dealers. • #1 in the Region for Connected Service Initiative. Placed as Team Lead and Developed Cross Channel Strategies for the Region.• Increased Customer Experience Scores with two new Districts that were acquired within the first 2 months to the top 5 position.• Awarded the Toyota Recognition Sales Excellence Trip; 2019, 2018… Show more As a Product Training & Technology Manager (PTTM) I led and drove a world class training culture by delivering sales process and product training to my dealers. • #1 in the Region for Connected Service Initiative. Placed as Team Lead and Developed Cross Channel Strategies for the Region.• Increased Customer Experience Scores with two new Districts that were acquired within the first 2 months to the top 5 position.• Awarded the Toyota Recognition Sales Excellence Trip; 2019, 2018, 2017.• Responsible for all Toyota product launches and sustainment training.• Subject Matter Expert in Vehicle Products, Technology, and Delivery.• Led and developed an in-store training culture.• Facilitated eModule Learning Management completion and performance.• Responsible for Connected Services performance.• Educated on the Feature-Function-Benefit process.• Worked closely on all Sales associate training and retention.• Educated and directed Instructor Led Training/Courses• Built training materials and curriculum to deliver in person and through virtual classes.• Educated and directed Instructor Led Training/Courses• Developed and executed a comprehensive training plan by dealer; proactively involving Dealer, General Manager, and Sales Managers along with the Field Team.• Accountable for Sales Manager and Sales Consultant certification program compliance.In the PTTM role, I leveraged other technology and training tools (i.e. Toyota Engage, Zoom, Virtual Training) to add value and differentiate Gulf States Toyota. In addition, the PTTM is accountable for Sales Manager and Sales Consultant certification program compliance. Show less

Baton Rouge, Louisiana Area

• Lead and drive a world class training culture by delivering product and process training to our dealers. • Responsible for in-dealership product training, lease training, social media training, CSI training, connected services training and leveraging other technology and training tools (i.e. iPad/eShowroom, Pocket Source) to add value and differentiate Gulf States Toyota. • Accountable for coordinating Sales Manager and Sales Consultant certification program compliance. • Develop… Show more • Lead and drive a world class training culture by delivering product and process training to our dealers. • Responsible for in-dealership product training, lease training, social media training, CSI training, connected services training and leveraging other technology and training tools (i.e. iPad/eShowroom, Pocket Source) to add value and differentiate Gulf States Toyota. • Accountable for coordinating Sales Manager and Sales Consultant certification program compliance. • Develop and execute a comprehensive product training plan by dealer; proactively involve Dealer, General Manager, & Area Team and follow-up to ensure they understand key priorities, classes, and value added by RTM. • Demonstrate outstanding presentation/facilitation skills and get dealers and their associates excited about Toyota/Scion products. • Deliver outstanding walkaround, classroom, and other types of training with an emphasis on features/benefits and "making it memorable".• Establish key takeaways for all product training and ensure participants can demonstrate a solid understanding of the curriculum delivered).• Demonstrate a thorough understanding of Toyota and competitive products.• Leverage training to support CORE products and other offerings/initiatives (Camry, Corolla, RAV4, Tundra, ToyotaCare, ENTUNE, 1st Service Appointment).• Deliver launch training in support of new models (includes ride & drive events and in-store training).• Champion Leasing; Develop and execute a comprehensive lease training plan by dealer; proactively involve Dealer, General Manager, and Area Team to ensure commitment, improve processes, and drive results. • Monitor utilization of eShowroom and other training resources; review and plan with Dealer/General Manager to increase usage (ongoing meetings and one on one training as required).• Develop and share best practices to enhance learning and integration of technology in the sales process. Show less

Houston, Texas Area

• The Area Sales Manager is a revenue generating sales position working with Chrysler, Dodge, Jeep RAM dealerships in the Houston Metro and rural area. • Responsible for maximizing retail sales, vehicle production, performance revenue and achieving established targets in the assigned district. • Served as a liaison between the dealers and FCA (Fiat Chrysler Automobiles) to assist in all areas of retail development including forecasting retail objectives by vehicle line, ensuring the… Show more • The Area Sales Manager is a revenue generating sales position working with Chrysler, Dodge, Jeep RAM dealerships in the Houston Metro and rural area. • Responsible for maximizing retail sales, vehicle production, performance revenue and achieving established targets in the assigned district. • Served as a liaison between the dealers and FCA (Fiat Chrysler Automobiles) to assist in all areas of retail development including forecasting retail objectives by vehicle line, ensuring the dealer orders meet market demand and managing monthly vehicle allocation.• This role ensured advertising and marketing initiatives were consistent with the corporate message and branding guidelines, as well as ensured proper levels of sales satisfaction were present at all dealerships while identifying areas for improvement.• I represented products that impacted the lives of its consumers. Show less

Houston, Texas Area

• Ram Brand Advocate is responsible for advising, coaching, and providing business support to dealers for specified market geography of Ram Dealerships.• I helped dealers maximize Ram retail sales and revenue, spreading product knowledge to the dealership’s sales force. • In addition, I assisted in developing the strategies and tactics supporting established targets in my specified market.• I represented the Ram Brand: GUTS*GLORY*RAM

Texas, United States

• Drove sales growth and profitability in a defined territory by understanding the requirements of the customers and suppliers.• Sold the KAO portfolio of products and related services, identified target customers, and developed a strategic selling plan.• Developed strong working relationships with the manufacturers and rep agencies.• Interacted with category management to drive specific vendor programs and expand new and existing markets.• Identified and assisted inside sales… Show more • Drove sales growth and profitability in a defined territory by understanding the requirements of the customers and suppliers.• Sold the KAO portfolio of products and related services, identified target customers, and developed a strategic selling plan.• Developed strong working relationships with the manufacturers and rep agencies.• Interacted with category management to drive specific vendor programs and expand new and existing markets.• Identified and assisted inside sales in the conversion of competitively held accounts to Keystone Automotive Operations.• Prepared customer proposals and presentations to aid in competitive conversions and the merchandising of their retail environment.• Provided the necessary assistance and account services to assist the customer in sourcing their products through Keystone Automotive Operations.• Attained and served the Fleet and Commercial business in the Oil and Gas Industry by having products available through distribution to high volume accounts. Show less

Houston, Texas

• Visited with Full Service Body/Collision Shops and discussed GM Collision programs that can incentivize shops for using OEM over Aftermarket and Recycled parts.• Informed the Collision shops of the GM Outlet Shop program and the benefits of acquiring items on the program.• Acquired Collision business conditions through Body/Collision shop visits.• Trained dealership Parts and Body Shop personnel on all current GM Collision Programs.• Acted as a mediator for combined Dealership… Show more • Visited with Full Service Body/Collision Shops and discussed GM Collision programs that can incentivize shops for using OEM over Aftermarket and Recycled parts.• Informed the Collision shops of the GM Outlet Shop program and the benefits of acquiring items on the program.• Acquired Collision business conditions through Body/Collision shop visits.• Trained dealership Parts and Body Shop personnel on all current GM Collision Programs.• Acted as a mediator for combined Dealership Wholesale Collision purchases.• Attained objectives set forth by General Motors Collision Division along with Powertrain objectives. Show less

Houston, Texas

• Consulted with General Motors Powertrain Division as to what is effective in developing business.• Called on installer and commercial accounts to explain the Goodwrench Powertrain value proposition.• Assisted Parts Manager in identifying targeted installer and commercial accounts.• Visited target accounts, alone and with dealership personnel, to introduce the Goodwrench Powertrain product.• Provided feedback regarding “lost sales”, i.e. understanding why an account does not… Show more • Consulted with General Motors Powertrain Division as to what is effective in developing business.• Called on installer and commercial accounts to explain the Goodwrench Powertrain value proposition.• Assisted Parts Manager in identifying targeted installer and commercial accounts.• Visited target accounts, alone and with dealership personnel, to introduce the Goodwrench Powertrain product.• Provided feedback regarding “lost sales”, i.e. understanding why an account does not use our products (quality, price, delivery, warranty, etc.).• Measured targeted dealer process in growing the powertrain business. Show less

Dallas, Texas

• Interacted with Dealership Parts and Service Managers to ensure brand compliance through effective market area advertising, merchandising and promotional activities.• Utilized business and inventory management knowledge to assess Parts Department and recommend ways to improve inventory effectiveness, profitability and same day parts availability. • Analyzed, understood and communicated parts portion of the Dealer Business Plan.• Provided input into the Dealer Business Plan process… Show more • Interacted with Dealership Parts and Service Managers to ensure brand compliance through effective market area advertising, merchandising and promotional activities.• Utilized business and inventory management knowledge to assess Parts Department and recommend ways to improve inventory effectiveness, profitability and same day parts availability. • Analyzed, understood and communicated parts portion of the Dealer Business Plan.• Provided input into the Dealer Business Plan process regarding parts issues and counsel the Parts Manager accordingly.• Attained total Parts & Accessories objectives as well as selected product/program objectives.• Attained General Motors Service Parts Operations Dealer Satisfaction Index objectives.• Interfaced with Market Area Team both within the Dealer Consulting Center and Field Regional offices.• Utilized GM software applications to effectively manage market area information.• Utilized knowledge of GMSPO and dealer business practices to assist the Parts Manager with all parts related problems and communicate opportunities for GMSPO to improve to area owners.• Identified dealership parts needs and provided assistance in meeting those needs while building a strong business relationship.• Administer telemanagement market area as developed by Regional Consulting Center Manager. Show less

Euless, Texas

• Internet Parts Manager that facilitated Performance Parts and Accessory sales.• Provided superior customer service with a high degree of confidentiality to domestic and international customers through the Internet.• Sponsored an Infiniti car club that increased awareness to current and new customers.• Reconciled invoices and organized warehouse inventory.• Implemented the first Supercharged and Satellite Based (XM/Sirius) Infiniti for the US Market.• Trained and Mentored… Show more • Internet Parts Manager that facilitated Performance Parts and Accessory sales.• Provided superior customer service with a high degree of confidentiality to domestic and international customers through the Internet.• Sponsored an Infiniti car club that increased awareness to current and new customers.• Reconciled invoices and organized warehouse inventory.• Implemented the first Supercharged and Satellite Based (XM/Sirius) Infiniti for the US Market.• Trained and Mentored new hires. Show less

Fort Worth, Texas

• Assisted Parts Manager with customer relations, hiring, and mentoring.• Fulfilled all body shop and service orders.• Ordered new inventory to replenish dealer stock.• Reviewed requests for Wholesale accounts.• Sponsored a Nissan car club resulting in new customers, and increased profitability.• Acted as the Outside Sales Representative to increase profitability, parts orders, and awareness for Wholesale and Retail Sales.

Irving, Texas

• Handled telephone orders and walk-in customer orders for retail, and wholesale accounts.• Consulted with technicians and fulfilled work order requests in-house.• Managed a 2-million-dollar inventory of automotive parts.• Delivered Nissan parts to wholesale and body shop customers.

Bba, Marketing; Cum Laude

Cum Laude

Bba, Management

Associate In Arts - Aa