First & only designer of the team, in charge of creating digital solutions to support Rakuten businesses and the expansion of the ecosystem in Europe.- Re-designed components & flows for a User Account Platform (MyR) impacting +1M users in Europe, Japan and the rest of Asia, with a focus on accessibility & dark patterns correction.- Designed from scratch a Competition Platform (internal tool), resulting in a campaign achieving +75% Brand Affinity lift up.- Designed & Developed the department’s product portfolio on Webflow.- Implemented a design documentation process in Confluence & Figma.- Trained a UX Intern for 3 months.- Conducted UX Research for various projects (mainly B2B & B2C remote User Tests, desk research, surveys, interviews)- Collaborated with Project Managers, Marketing Teams and Engineers across time zones and products for understanding & alignment of business requirements.- Organise and facilitate monthly UX Research Talks among UX Leaders within Rakuten (with topics ranging from design decision documentation, ux maturity, best research practices, tools, etc.)

In charge of new business development: recruitment of the core team members, management of the team, connecting with partners, organisation & planning of activities, ux design, market research

In charge of optimising Customer Success processes and improving the User Experience.- Implemented processes to decrease manual work and improve overall efficiency of the team such as the winery onboarding process and the automation of workflows with the IT team- Managed multiple UX projects successfully such as the revamp of the wine sets page or the improvement of the cart journey, leading to an increase of conversion- Facilitated multiple UX workshops & brainstorming sessions with multi-disciplinary teams to improve the customer experience and automate flows. - Performed qualitative user research in order to understand our users' points and complaints- Trained new colleagues in tools (JIRA, Figma, etc.) & Customer Success requirements- Created design collaterals for online and offline events (brochures, posters, vouchers, social media visuals, etc.)- Collaborated regularly with the IT team in order to improve the user experience of internal tools and the website- Managed the CRM and developed a product roadmap to improve it

Marketing Research and Relations Coordinator in Agriculture for the US, Taiwanese and Australian markets.- Conducted market watch and research (competitors landscape, agricultural breakthroughs)- Created impactful marketing material on Illustrator and InDesign- Worked on Strategical Planning for marketing activities, especially for 6 agricultural events in the US. - Participated in the closure of distribution partnerships in the US, Taiwan, and Australia and managed the Taiwanese partner account leading to the first 4 pilot tests in Taiwanese farms.- Managed Customers and Partners success (in-person meetings, feedback process, inquiries management)- Supported and reported to the Global Marketing Manager (translations, email campaigns, contract drafting, sales strategy support,...)- Completed various accelerator programs such as Plug and Play Indonesia (Batch 3) & Silicon Valley (International), Korea Innovation Center's Soaring 1, and Fresno State University's Valley Ventures.- Pitched and represented the company at various pitch events with 200+ attendees

- Completed the accelerator program @ Plug and Play Silicon Valley (International).- Pitched and represented the company at various pitch events with 200+ attendees.- Met with partners and clients onsite to understand their needs in terms of product iteration

- Quantitative Research - Data Analysis- Competitive Analysis- Market Entry Recommendations- Presentations

Global Marketing and Communication with B2B (language schools) and B2C (international students) customers.

After sales and customers satisfaction management

Online Sales & Marketing Manager, with responsibility for driving registrations and sales in France.

International Marketing for the Beauty Care division, working on the male toiletry brands of Fa Men, Right Guard and Scorpio.