Carson Brown Email & Phone Number

Chapel Hill, Nc, Us

Raleigh, Nc, Us

Architected, designed, and built all of Epic Hire's web based applications.- Grew the user base of the main product offering 600%- Launched epichire.com using GraphQL, Wordpress, and a Next JS Server side rendered web app. - Developed internal tooling for Administrator stakeholders to perform complex actions leveraging internal Java APIs.

Consulted the following companies:- Catalyst Education, LLC (Summer 2020)- EpicHire (2023)

Richmond, Virginia, Us

Optimized performance of our mission-critical endpoints to account for higher user volume * Applied functional concepts to Scala code to make endpoints more performant * Made changes to our React Frontend to reduce the amount of API calls and make load times appear faster * Utilized a Redis cache for one of our long-running endpoints to cut the response time down from 5 seconds to .5 seconds.Launched the much-needed Administration functionality * Built new screens, reusable components, and services * Implemented data visualization to educate our admin users on how their users were using Fringe. * Increased visibility into user activity showing the value that Fringe was providing its clientsImproved user onboarding and checkout flows * Added reusable components to our Component Library * Created an onboarding page to capture more user data * Worked with the product and the Customer Team to make vast improvements to the checkout * With the new user data and easier checkout, our team could more effectively target users increasing the likelihood of purchase

Leading a team of Software Engineers

Significantly cut load times for our 6.5 million active users * Implemented caching strategies for all API endpoints that return static, user agnostic information * Split our API calls into domain specific “micro” routesNeeded to increase customer engagement with our workout programs * Designed APIs for users to join a program, allowing the user to track their progress on the program * Tracked statistics for programs so users are met with a celebratory Program Complete screen with all the progress they have made * With more of a cohesive structure around programs our users are 20% more likely to complete programs and share their progress

Entire software department eliminated as a result of COVID-19Built and deployed version 1.0 of CliniStart’s Contract Management System* Wrote React components to the specification of the CTO* Refactored React components to make the code base simpler* Implemented a testing framework to ensure stability of React code* Deployed application led to increased prospective customer engagement and feedbackMigrated React Application to use a new PHP backend* Worked with backend and frontend engineers to document all necessary work that needed to be done for migration* Used migration as an opportunity to build new test cases and clean up frontend design patterns* With more tests and cleaner architecture sped up task completion time for engineers throughout the stack

Austin, Texas, Us

Tasked with decreasing client onboarding time while providing Customer Service Representatives (CSRs) new tools to debug client issues* Utilized Agile methodologies to organize team* Worked closely with CSRs to design intuitive User Experience* Decreased onboarding time for CSRs from days to hours* Provided CSRs new tools to increase clients’ valueClients needed the ability to start a free trial autonomously and application required a simplified User Experience* Worked with team to plan out stories and features* Integrated with external APIs to decrease onboarding time* Refactored backend endpoints for two times faster response times and implemented tests for each endpoint * Simplified User Experience by going from 50 screens to 8* Decreased onboarding time from 10 hours of customer calls to 10 minutes client lead onboard* Success on this project led to dozens of sign-ups and increased customer engagement

Raleigh, North Carolina, Us

Clinical Research Organizations needed a way to gauge clinical trial performance* Worked closely with engineering team and stakeholders to determine MVP for new application* Designed and wrote new reporting microservice to provide filterable data in a time series* Implemented data visualizations in D3* Worked with the whole frontend team to migrate the Angular 1.5 application to a hybrid environment so team could use Angular 4* The Enterprise Performance application provided data to Research Organizations that reduced costs of clinical trialsContract digitization is a manual onboarding process that prevents clients from using the system effectively* Analyzed the SignalPath contract digitization team’s workflow and underwent the Digitizer training process * Made UX improvements to frontend components making Contract Manager easier to work with and understand* Sped up the digitization training and digitization process which meant customers could be live in the product sooner

Raleigh, Us

Built and enhanced the custom content optimization engine and supporting metrics dashboard.* Built visualizations to track our contents’ performance* Developed WordPress Plugin to reduce integration time from two weeks to two minutes* Developed multi-threaded client integration testing framework to ensure customer stability* Provided increased customer value which led to core IP acquisition* Promoted from QA to Fullstack Software Engineer in three months

Columbus, Ohio, Us

- Created and maintained various custom tools to help 3G Customers use the 3G-TM REST APIs- Utilized the 3G-TM REST API for Customers' data migrations- Worked with Apache Velocity to create outputs for the 3G-TM System based on Customer Specifications- Worked with in the Jaspersoft Studio and in the Jaspersoft Server Side to create custom reports and custom domains for 3G Customers' reports.- Used XSLT and XPATH to transform documents coming in to and out of the 3G-TM System- Programmed Scripts in the Visual Basic Script language to help streamline processes and automate file movement alerts- Filed Bug Reports in BugZilla for bugs found in the API and in the Application. Then worked with Development to get these issues resolved.- Regression tested releases with a focus on the 3G-TM integrations and overall usability.- Documented new and old integrations to make sure 3G-TMS and customers know what exactly is going in and out of the system.

Oslo, No

Led a team of six Customer Service Representatives, advising them on in game and account issues. Used my QA experience on the Secret World to facilitate complete and efficient customer ticket resolves. Wrote Customer Service policy that was utilized by all Customer Service Representatives.Worked in Quality Assurance for the upcoming title The Secret World doing the following:*Systematically tested the game and submitted bug reports in the program JIRA.*Took player reported issues and made them in to usable test cases.*Regression tested The Secret World builds for release.

Ba Political Science, Major: Political Science. Minor: Religion

Highschool Diploma