Provide onsite customer service, field repair, and maintenance of Printers in customer's facilities. Accomplished for 30 years to provide the highest level of customer service, while making the devices run flawlessly without error. Technical ability to utilize electronic metrology to troubleshoot difficult problems and to ensure long term customer satisfaction through regular maintenance.• Attention to detail on all service calls.• Trouble shoots using a logical step-by-step process • Communicates effectively with client site contact and addresses the fleet on each call.• Effectively manages and supervise staff onsite or offsite • Specialist on IBM 3900, 4000 and 4100