• Lead strategic conversations, conduct custom product demonstrations, and lead training sessions for 200+ clients over tenure, ensuring a deep understanding of client needs, an enhanced ability to identify tailored product solutions, and a comprehensive understanding of technology features and advantages.• Manage a team of 2 sales engineers and one customer success engineer and work with 4 quality assurance team members and the product and development teams to drive and define new features.• Develop robust demo and training environments using automation techniques, using local and cloud technology, to highlight product capabilities and develop tailored solutions and integrations, presenting and having active discussions with the CEO daily to drive company growth.• Drive post-sale efforts by providing expert guidance on product architecture and integration, resulting in a 50%+ reduction in customer implementation time.• Increase product adoption by 20%+ by creating custom scripts around containerization and pipeline models for customer integration in Google Cloud Platform (GCP), Azure, and Amazon Web Services (AWS).• Refactored pre- and post-sales processes to ensure alignment with customer expectations, leading to a 25% increase in customer satisfaction.

• Collaborated with 150+ prospects and customers to analyze their technical requirements, develop customized solutions to meet their needs, and ensure excellent customer service.• Played a pivotal role in the pre-sales process, creating and delivering technical presentations, conducting daily product demonstrations, and addressing client inquiries to increase sales by 25%+ over 6 months.• Acted as a liaison between clients and 10 product development team members to convey client feedback and contribute to continuous product improvement.• Collaborated with 20 engineering and development team members to improve product performance by 25%+ and reduce bugs by 30%+, ensuring a robust solution for clients.• Led and participated in product testing by standardizing demo and test data, to catch bugs in the development and QA process and reduce customer issues by 70%.

• Spearheaded the effort to automate regular patching of middleware services and operating systems, reducing reported vulnerabilities by 80% and enhancing system security. • Designed and built an application monitoring solution using Splunk, JMX, and REST APIs, increasing application insight by up to 90%, and reducing downtime by 40%. • Led a team of 10 site reliability engineers in staying updated on industry innovation and technology, fostering a culture of continuous learning and driving improvements in system reliability and performance.

• Created and implemented CI/CD model for middleware services, reducing overall manual build steps and improving efficiency by 70%.• Consulted with approximately 15 external organizations to improve processes and automation, presenting solutions to affected teams and leadership.• Led initiatives to map internal processes, delivering recommendations for modernization to the chief technical officer (CTO) and senior vice presidents (VPs) that directly resulted in automation and process improvements.• Developed a machine learning-driven process to predict and preempt outages for specific applications, reducing manual interventions by 90%.• Revitalized 10 teams of 5-7 employees through active contributions to proofs of concept (POCs) involving Red Hat Satellite Server, Ansible, containerization technology, GitLab, ServiceNow, Splunk, and more, fostering a modernized work environment.

• Provided architectural and practical guidance to enhance resiliency, efficiency, performance, and cost-effectiveness in software development.• Automated application deployments and middleware configurations, reducing manual steps by 85-90%.• Played a key role in leading and contributing to 50+ high-visibility projects, including platform upgrades and B2B service offerings, ensuring timely and secure project delivery.• Led cryptography initiatives to secure and integrate 2,000+ endpoints in compliance with regulatory requirements to meet audit deadlines.• Designed and tested disaster recovery environments, ensuring business continuity in the event of a disaster.