I'm very forward and honest, to the point of being blunt at times. I make absolutely sure my thoughts are clear on a subject. I offer open criticism and praise both when necessary. I bug my superiors constantly when I need more information. I do not play games or engage in office politics. I only look at the merits a person has achieved, and provide guidance and coaching to those that need it.I'm comfortable leading, stepping into the trenches when I need to, but also delegating and allowing my team freedom to work. I learn what my agents are capable of, what their personalities are, and try to make sure they are suited to what they are doing, and have what they need to do their job.Everything I know is self-taught, mentored, or from raw, painful experience.My life goal is to make a successful video game so that I can devote the rest of my life to such creative endeavors.
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Support Tech Team LeadSelf-Employed Jul 2014 - Jul 2016Online Via UpworkCreating and maintaining procedure for customer service, and bug reporting. Maintaining data on trends, issues, and work performed. Leading three teams of technical/customer support personnel at highest tier of support, 18 people. Close interaction with my agents, providing advice and steps to take via chat (Slack).Have been a large part of training and developing the entire support staff (100+).
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Freelance TechSelf-Employed Jan 2007 - Jul 2014Owensboro, Kentucky AreaIn office and on site repair, networking, installation.
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Resident TechStaples May 2012 - May 2013Owensboro, Kentucky AreaOn site and in house computer repair tech, plus sales and stock boy duties -
Volunteer WorkOwensboro Health Jul 2012 - Dec 2012Owensboro, Kentucky AreaAssisted with moving of the systems from old facility to new. Installation of new systems throughout hospital. -
Computer TechAdvanced Networking Solutions, Llc (Defunct) Jun 2011 - May 2012Owensboro, Kentucky AreaIn house and on site repair, networking. On site cable tech assistance. Reception in office.
Cary Simpson Skills
Cary Simpson Education Details
Frequently Asked Questions about Cary Simpson
What is Cary Simpson's role at the current company?
Cary Simpson's current role is Support Tech.
What schools did Cary Simpson attend?
Cary Simpson attended Owensboro Community And Technical College.
What skills is Cary Simpson known for?
Cary Simpson has skills like Windows, Microsoft Office, Troubleshooting, Customer Service, Technical Support, Networking, Windows 7, Computer Hardware, Software Installation, Computer Repair, Supervisory Skills, Employee Training.
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Cary Anne Simpson, BSc, MBA
St Charles, Il -
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