Cary Singleton Email & Phone Number

Canoga Park

Southern California

> Investigated, analyzed, reviewed and documented business specifications including management of member ID card process, operations improvements, vendor relations, reporting, intelligence gathering and inventory management> Initiated IT solutions for revenue cycle challenges; provided daily confirmation of file transfers and records> Maximized the design and implementation of dashboard reports to showcase performance metrics and benchmarks; analyzed operational performance to provide quick and effective review of department performance > Created project plans that resulted in less than 1% defects; implemented testing best practices that mitigated errors and saved more than $100K> Supervised the work of 3 direct reportsBUSINESS CONSULTANT LEAD (2014 - 2016)> Recognized as key project leader to bring a Medicaid assistance call center on line in 3 months> Stabilized and improved call center operations, implemented membership retention strategies, improved overall operations, member communication, outreach campaigns and developed success measures> Committed to team that implemented process improvement plans, reducing wait times by 20 % and improved customer satisfaction by 15 % as well as reducing errors by 10%REVENUE CYCLE MANAGER (2009 - 2013)> Assessed revenue cycles and process re-design, improved operations, reconciled cash control and audits, outside medical cost containment, member check in process and POS co-pay collections> Developed monthly and quarterly audits; eliminated waste in revenue cycle; designed and implemented IT solutions for revenue cycle challenges> Trained and had oversight for front end staff; collaborated with upstream billing units and departments to implement billing best practices> Improved medical office building POS collections by 20% through data analysis, policy implementation and through understanding of the interdependence between all factors

Irvine, Ca

> Provided revenue cycle diagnosis and process redesign for large healthcare integrated delivery systems, including academic medical centers, large public healthcare systems, and healthcare organizations> Increased cash flow and “deceased patient” access errors at a rate of more than 70 cases each day > Ensured the accuracy of client HMO and PPO contracts and matrices; developed comprehensive client deliverables and created presentations for a variety of revenue cycle subjects> Initiated and integrated policy, procedures and job descriptions for all revenue cycle functional areas > Advised client’s department heads and mentored staff; prepared and delivered top quality presentations to senior level management consistent with client company culture

North Hollywood, Ca

> Promoted to Director for the largest hospitalist organization in the US; managed and processed billing charges to payers as well as managing accounts receivables; financial data analysis; creation and implementation of strategic plans> Key team member for successful patient management system conversion; resolved process challenges by developing and implementing IT solutions, internal controls and reports to mitigate revenue cycle risks> Established department benchmarks by examining key indicator reports and streamlining operational process utilizing Six Sigma techniques, management reporting tools and controls> Administered and ensured efficiency in daily charge download verification from PDA to web portal to Oracle database; reconciled charges from Oracle to billing platform; provided system maintenance and > Resolved issues by developing and implementing best practices and standards, effective policies and procedures and by utilizing an issues tracking log