A resourceful, people orientated management professional with extensive knowledge in the collections financial industry. Experience includes collections and loss recovery control, strategic planning of department and corporate goals, policy and procedure creation and implementation, vendor management, efficiency control, software vetting and conversion implementation, training and mentoring staff, qualifying personnel for different roles on the financial team and managing troubled commercial properties. Proven ability managing highly volatile economic times while managing employees, making decisions and motivating team to exceed performance standards and corporate goals. A solution-oriented manager with a positive attitude who builds relationships with coworkers, staff and vendors.