• Perform all processing, decision, and pre-closing tasks required to assemble a loan from point of application to submission.• Process VA and Conventional purchase and refinance loans• Keep appropriate parties informed of loan status• Ensure all required documentation is in compliance with state and federal regulations• Analyze financial and credit data to determine the acceptability of the loan risk in support of bank, investor, and regulatory policies• Manage pipeline to reduce fallout and close on time• Work closely with Loan Officers, Underwriters and Closers, to ensure timely loan delivery.• Top funder, highest file quality and customer service metrics on my team for many of the months that I have worked at USAA.

*Process Improvement and Efficiency Consultant.*Retail sales and customer experience specialist.*Improvement of process flow and organization of shop within budget.

• Recognized for delivering leading edge solutions that consistently meet complex business requirements• Consistently manage numerous simultaneous technical projects including installations and upgrades• Provide networking solutions that accommodate special needs on time and within budget• Responsible for managing the planning and implementation of disaster recovery program• Manage clients’ webpages and assist with marketing designs, monthly reports and client invoicing

• Responsible for managing IPEDS (Integrated Postsecondary Education Data System) reporting• Developed document tracking system for the compliance team• Assist with audits and investigations, including maintaining logs, files and preparing correspondence• Monitor communication avenues (Compliance Hotline, written correspondence, emails, phone callsand voicemails) kept logs, maintained systems, and prepared reports• Maintain policies and procedures related to compliance• Manage updates to online and printed school catalog

• Manage loan disbursements and report writing for Saint Leo and Full Sail University financial aid teams• Process reports with timeliness and accuracy• Repackage subsequent academic year financial aid• Analyze and adjust students' financial aid packages and perform audits

• Responsible for coordinating and implementing security measures to safeguard computer databases• Coordinated changes to computer databases, tested and implemented the database applying knowledge of database management systems• Apply statistical theory and methods to collect, organize, interpret, and summarize numerical data to provide data analysis• Responsible for data analysis on various platforms, documentation and testing, and assisting in the management of projects from initial scoping through final delivery and sign-off