Cary Atkinson Email & Phone Number

Performed on-call Lead Technical III services as a contractor on a project with Frenisius Medical Services at several Birmingham area locations. Installed new Lexmark copiers by instailling a toner cartridge, a static IP Address, a network protocol, and company specific configurations.Trained the users on how to use the printer. Coordinated and documented.

Birmingham, Alabama Area

Certified Infotronics Attendance Enterprise support technician with emphasis on Implementations and Advanced Configurations.Provide hardware support for various Infotronics Time clocks.Maintains a high level of professionalism supporting customers with the Attendance Enterprise Time and Attendance software suite in a helpdesk environment..Software.

Extracted raw data from Clients’ database machines using FTP to be used in a web-based banking software application.Data-mined the report output from the Customers’ data using Monarch and created Monarch projects and models to introduce data to a Web Based SQL Application. Checked all nightly processes to make sure all institutions transferred data from.

Installed and configured Outlook configurations for Exchange including PST backups, PAB and Global address book updates. Dispatched techs out for on-site services and documented all calls/communications with techs using Remedy ticketing system.Performed hardware and software upgrades for Hazmat fingerprinting software application for the Dept. of Homeland.

Performed all daily, weekly, monthly, and yearly processing on an open/vms Compaq Alpha and produced reports for the users. Provided helpdesk support using Track IT. Developed procedures for backups and recording for Computer operations for Sarbanes Oxley. Traveled all over US and Canada completing branch PC, printer, Network upgrades, MS Office upgrades.

Administered helpdesk support over a multiline phone. Paid close attention to the customers’ needs with emphasis on providing excellent customer service. Upgraded pc’s with special configurations by imaging hard drives using Ghost and PowerQuest drive image. Documented all work performed within Track It ticketing system.

Traveled all over the Southeast setting up training rooms, moving all computer equipment for full department moves, and helpdesk user support. Performed Microsoft updates as well as virus signature updates on all machines.Installed high capacity network HP laser color and standard laser printer at all locations.

Installed new pc’s and software in computer labs in preparation for new classes being offered. Provided helpdesk support to students in the computer lab. Installed all cat5 cabling in the Computer division for the new network setup.

Associates Degree, Computer Science Applications

Certificate, Computer Science

Diploma