Assistant Secretary For Marketing And Communications (Vp, Marketing And Communications)
Raleigh-Durham, North Carolina Area
I joined the state leader in natural, cultural, tourism and historic resources programs during a period of rapid growth. The Department tripled in size, and I expanded my team from 5 to 14 marketing and communications staff, who were my direct reports. I managed 15+ others statewide. I provided strong managerial leadership to evolve the team from low performance to what is today - an efficient, streamlined group focused on delivering unparalleled excellence in customer service.My role… Show more I joined the state leader in natural, cultural, tourism and historic resources programs during a period of rapid growth. The Department tripled in size, and I expanded my team from 5 to 14 marketing and communications staff, who were my direct reports. I managed 15+ others statewide. I provided strong managerial leadership to evolve the team from low performance to what is today - an efficient, streamlined group focused on delivering unparalleled excellence in customer service.My role further involved directing the overhaul and rebranding of marketing and communications, including the logo, advertising, website, collateral, signage, and email. The Department’s main message, voice, and image needed to be recrafted and refocused, to increase communication of documented effectiveness and results. I conceptualized and executed a strategic statewide issue campaign. I also planned and executed large events. I realigned the messaging, conducted reputation management, instituted a crisis communications strategy, and advised executive leadership. I conducted management training semi-annually, as well as 1:1 executive training.► Formalized internal communications strategy to effectively convey mission, initiatives, and events to 2,000+ employees. Produced newsletter, live-feed staff meetings, and executive messaging.► Deepened communications penetration: captured 1,800 same-subject earned media stories in just 9 months, and increased tracked media stories 700% since 2013. ► Skyrocketed organic digital media presence 400%, with minimal placements, and increased incorporating short videos into expanded social media by 300%. Won international tourism award for innovative Twitter campaign.► Leveraged strategic statewide advocacy campaign to instrumentally contribute to passing key legislation.► Doubled fund development year over year, by establishing non-profit fundraising program to identify and apply for grants, as well as solicit small and large donors. Show less