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Cary Coovert Email & Phone Number

Technical Support, Customer Support -- contact me at CaryCoovert@Yahoo.com at Zeta Interactive (formerly e-Dialog)
Location: Arlington, Massachusetts, United States 9 work roles 1 school
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Current company
Zeta Interactive (formerly e-Dialog)
Role
Technical Support, Customer Support -- contact me at CaryCoovert@Yahoo.com
Location
Arlington, Massachusetts, United States
Company size
63 employees

Who is Cary Coovert? Overview

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Cary Coovert is listed as Technical Support, Customer Support -- contact me at CaryCoovert@Yahoo.com at Zeta Interactive (formerly e-Dialog), a with 63 employees, based in Arlington, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Cary Coovert.

Cary Coovert previously worked as support at Zeta Interactive (Formerly E-Dialog) and Technical Support Engineer at Akamai Technologies, Inc.. Cary Coovert holds Bba, Business from University Of Texas.

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Zeta Interactive (formerly e-Dialog)

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Profile bio

About Cary Coovert

Support professional with extensive experience ensuring the customer value proposition. Proven ability to support customers and partners in a content delivery network enviroment and internal staff at a healthcare software vendor. Strong project planning, communication, and people skills. Consistently achieved high levels of customer satisfaction.Specialties: Unix networking tools, Wfetch, Fiddler, Wireshark, HTTP Live Headers, HTML, CSS, Firebug, Siebel, NT4.0/W2K, OpenVMS, NT batch scripts, MS Office, SQL, Roxio, Diskeeper, Norton Ghost, VNC, Network+, Security+, CSP-I

Listed skills include Information Technology, Technology, Dbms, Services, and 7 others.

Current workplace

Cary Coovert's current company

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Zeta Interactive (formerly e-Dialog)
Zeta Interactive (Formerly E-Dialog)
Technical Support, Customer Support -- contact me at CaryCoovert@Yahoo.com
wien, vienna, austria
Website
e-dialog.at
Employees
63
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9 roles · 15 years

Cary Coovert work experience

A career timeline built from the work history available for this profile.

Technical Support Engineer

Akamai Technologies, Inc.

Provided technical support to external customers for complex content delivery questions and problems. Provided informal training to customers when appropriate. Worked closely with the account team to ensure that the customer was configured correctly and that issues were resolved in a timely fashion.Customer Support:* Fielded customer calls for problems and questions, for both standard and priority accounts* Investigated content delivery issues (including API, DNS, performance)* Provided priority support to commercial (ThomsonReuters) and public sector (IRS) accounts* Technical lead for service incidents* Achieved average CSAT score of 9.0 out of 10.0, 2010 honor roll* Implemented XML metadata configuration changesOperations* Served as SME for Entry Points and webcasting product* Regular contributor to and review of KnowledgeBase* Mentored colleagues on content delivery trouble-shooting

Aug 2006 - Apr 2011

Network Infrastructure Engineer

Akamai Technologies, Inc.

Managed infrastructure consisting of thousands of servers deployed in hundreds of POPs. Worked closely with the NOCC to ensure high availability of the server clusters. Recruited and managed field tecnhnicians at remote locations. Maintained relationships with network partners.* Deployed, maintained, decomissioned server packages including remote diagnosis, communication with data center personnel, direction of local field engineer, rack configuration* Installed hardware and configured network server packages* Configured Cisco and HP switches* Siebel ticketing system

May 2004 - Aug 2006

Sr. Software Engineer

Idx Systems Corp. (Now Ge Healthcare)

Responsible for availability of production servers and tools required for development and testing, including capacity planning, simplification of infrastructure, release engineering, hardware and software upgrades.* Achieved high level of user satisfaction in a 1000-user shop* Managed day-to-day operation of production servers, reducing downtime to <1%* Performed capacity planning, new server acquisition with the result that computer resources were always available for new projects * Performed server consolidation to simplify the administration of the server farm* Implemented productivity tools, 7x24 operation for production servers* Developed testing tools, scripts that generate application code, to increase the productivity of programmers and QA engineers* Implemented scripted system management tools for the early detection of common system problems* Designed release engineering subsystem; developed NT batch files to analyze SourceSafe databases* Planned and managed software (OS, networking, database) upgrades* Planned and managed hardware upgrades (clustering, RAID, disk, memory) to maintain performance, high availability and ease of use

May 1994 - Oct 2001

Software Engineer

National Computer Systems

Cambridge, Ma

May 1989 - May 1994

Software Engineer

Saddlebrook Corporation

Cambridge, Ma

Feb 1982 - May 1989

Software Engineer

Honeywell, Incorporated

Wellesley Hills, Massachusetts

Sep 1979 - Jan 1982

Programmer

Secretary Of State Of Texas

Austin, Texas

Apr 1977 - Aug 1979

Programmer/Operator

University Co-Op

Austin, Texas

Nov 1973 - Apr 1977
Team & coworkers

Colleagues at Zeta Interactive (formerly e-Dialog)

Other employees you can reach at e-dialog.at. View company contacts for 63 employees →

DB Daniel Brezina Daniel Brezina Colleague at Zeta Interactive (Formerly E-Dialog)Vienna, Austria View → DG Dominic Ginda Dominic Ginda Colleague at Zeta Interactive (Formerly E-Dialog)Austria View → AS Ann-Kathrin Schneider Ann-Kathrin Schneider Colleague at Zeta Interactive (Formerly E-Dialog)Fieberbrunn, Tyrol, Austria View → LH Lasse Hoffmann Lasse Hoffmann Colleague at Zeta Interactive (Formerly E-Dialog)Duisburg, North Rhine-Westphalia, Germany View → FK Felix Kluger Felix Kluger Colleague at Zeta Interactive (Formerly E-Dialog)Vienna, Austria View → MH Maria Holzinger Maria Holzinger Colleague at Zeta Interactive (Formerly E-Dialog)Vienna, Austria View → CK Christian Kletzander Christian Kletzander Colleague at Zeta Interactive (Formerly E-Dialog)Vienna, Austria View → NN Nadine Nager Nadine Nager Colleague at Zeta Interactive (Formerly E-Dialog)Styria, Austria View → MW Matilda Wassgren Matilda Wassgren Colleague at Zeta Interactive (Formerly E-Dialog)Vienna, Austria View → KM Katharina Maurer Katharina Maurer Colleague at Zeta Interactive (Formerly E-Dialog)Vienna, Austria View →
1 education record

Cary Coovert education

  • University Of Texas
    University Of Texas
    Business
FAQ

Frequently asked questions about Cary Coovert

Quick answers generated from the profile data available on this page.

What company does Cary Coovert work for?

Cary Coovert works for Zeta Interactive (formerly e-Dialog).

What is Cary Coovert's role at Zeta Interactive (formerly e-Dialog)?

Cary Coovert is listed as Technical Support, Customer Support -- contact me at CaryCoovert@Yahoo.com at Zeta Interactive (formerly e-Dialog).

Where is Cary Coovert based?

Cary Coovert is based in Arlington, Massachusetts, United States while working with Zeta Interactive (formerly e-Dialog).

What companies has Cary Coovert worked for?

Cary Coovert has worked for Zeta Interactive (Formerly E-Dialog), Akamai Technologies, Inc., Idx Systems Corp. (Now Ge Healthcare), National Computer Systems, and Saddlebrook Corporation.

Who are Cary Coovert's colleagues at Zeta Interactive (formerly e-Dialog)?

Cary Coovert's colleagues at Zeta Interactive (formerly e-Dialog) include Daniel Brezina, Dominic Ginda, Ann-Kathrin Schneider, Lasse Hoffmann, and Felix Kluger.

How can I contact Cary Coovert?

You can use AeroLeads to view verified contact signals for Cary Coovert at Zeta Interactive (formerly e-Dialog), including work email, phone, and LinkedIn data when available.

What schools did Cary Coovert attend?

Cary Coovert holds Bba, Business from University Of Texas.

What skills is Cary Coovert known for?

Cary Coovert is listed with skills including Information Technology, Technology, Dbms, Services, Batch Files, Software, Customer Support, and Support.

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