Hired by Housebuilders, Housing Associations, Developers and Construction companies to create confident employees, and five-star customer reviews. Training is in my blood. When you've taught people to glide you build their confidence, make sure they can deal with tricky situations, can take off and land safely but more importantly you know when to send them solo. I use the same philosophy when running courses and training new home demonstrators. Building confidence is crucial.I believe that the home demonstration and handover are crucial parts of the customer journey. Do them well and you end up with delighted customers that are more confident and knowledgeable about their new home. In turn you have fewer customer service issues to deal with after handover.My team and I, over the past 20 years, have trained in excess of 30,000 people in the housebuilding and construction industry to demonstrate and handover new properties. From CEOs to administrators, construction directors to trainee site manager, sales executives and customer service teams. From Inverness to Plymouth - as a team, we cover the whole country. But there are times when housebuilding teams can't cope with the number of demonstrations and handovers that they have to do. That's why I set up our own home demonstration and handover team. My team enables developers to keep selling and building without the hassle of undertaking home demonstrations themselves. We take your customer data and do everything, all you need do is ensure that the plots are clean and ready.And the home demonstrations can be supported by professional instructional videos, eg heating systems, door entry, thermostat controllers, dealing with shrinkage etc ensuring that your teams get less questions from customers and improved customer satisfaction. With over 7,500 new home demonstrations and handovers conducted in the last 6 years, not only do we know how to demonstrate but what essential information is needed on a video.

Marketing and Public Relations campaigns within the construction industry (Springvale, In-house Research & Training Ltd)Event Organisation - industry shows to promote brands and increase leadsFreelance Home Demonstration and Handover Trainer (In-house Research & Training Ltd)

Bespoke home demonstration and handover training for site/sales/customer care teams.Customer satisfaction surveys/market research/bespoke research to ensure developers give their customers a smooth customer journey.

Responsible for all the marketing mix (new brochures, branding, public relations, direct marketing campaigns)New product launches (OsmaGold plastic piping)Promotional campaigns for dealer distribution network (prize draws)

Total responsibility for the #1 Club Gold Programme across EMEA (annual terms and conditions, collateral, translation into multiple languages)Liaising with American parent company in New Jersey Dealing with creative agencies and partner programmes)

Full marketing mix for UK, European liaison with sister companiesProduction of new brochuresProduct launchesDistribution network support packages

Supporting all marketing activitiesIntroduction of direct marketing campaigns across distribution networkSupporting dealers