Cary Ellis Email and Phone Number

• Led training efforts as the primary trainer for both internal staff and external clients, consistently achieving exceptional satisfaction scores ranging from 8.0 to 10.0 on a 10-point scale.• Delivered comprehensive training sessions in diverse formats, including classroom, virtual, and field training, catering to the needs of both internal teams and external partners and clients.• Pioneered the development of the existing training program, establishing a highly effective methodology… Show more • Led training efforts as the primary trainer for both internal staff and external clients, consistently achieving exceptional satisfaction scores ranging from 8.0 to 10.0 on a 10-point scale.• Delivered comprehensive training sessions in diverse formats, including classroom, virtual, and field training, catering to the needs of both internal teams and external partners and clients.• Pioneered the development of the existing training program, establishing a highly effective methodology to customize training sessions according to individual client needs and business practices.• Designed, organized, and developed training materials specifically tailored to meet the unique requirements of highly customized business software.• Mentored new hires on company products, fundamental best practices, and essential technologies such as MS Office, Dynamics CRM, Redmine, TFS, among others.• Effectively communicated with customers using multiple channels, including telephone, email, and in-person interactions, ensuring a seamless and engaging learning experience.• Gathered and analyzed key metrics during training and communication sessions to evaluate the effectiveness of the training program and make data-driven improvements.• Collaborated proactively with Account Managers and Product Owners to identify potential risk factors, address customer needs, and strategize sales/upsell opportunities, resulting in improved customer service, enhanced customer retention, and overall business performance. Show less

• Responded to emergency and routine calls, swiftly assessing the nature and urgency of each situation to provide appropriate assistance.• Coordinated and dispatched emergency vehicles from over 50 different jurisdictions, ensuring timely and effective response to incidents.• Established positive relationships with local law enforcement agencies through effective communication techniques.• Maintained the security and accuracy of data entered into systems, guaranteeing precise… Show more • Responded to emergency and routine calls, swiftly assessing the nature and urgency of each situation to provide appropriate assistance.• Coordinated and dispatched emergency vehicles from over 50 different jurisdictions, ensuring timely and effective response to incidents.• Established positive relationships with local law enforcement agencies through effective communication techniques.• Maintained the security and accuracy of data entered into systems, guaranteeing precise information for emergency responders.• Offered crucial emergency medical and pre-arrival instructions to callers, enabling them to protect victims and crime scenes before help arrived.• Performed troubleshooting functions on telecommunications equipment as necessary.• Dispatched appropriate personnel based on priority level of each incident received via telephone or radio communications. Show less

• Expertly managed and organized all project documents and visuals, ensuring efficient access and retrieval for project and department members.• Expertly managed and organized all project documents and visuals, ensuring efficient access and retrieval for project and department members.• Collaborated seamlessly with team members at various levels, fostering effective communication and streamlined document workflow throughout the organization.• Implemented a robust document tracking… Show more • Expertly managed and organized all project documents and visuals, ensuring efficient access and retrieval for project and department members.• Expertly managed and organized all project documents and visuals, ensuring efficient access and retrieval for project and department members.• Collaborated seamlessly with team members at various levels, fostering effective communication and streamlined document workflow throughout the organization.• Implemented a robust document tracking and management system, resulting in improved efficiency, accuracy, and compliance with organizational standards.• Developed a comprehensive and detailed guide comparing and contrasting vehicle and driver's license practices in more than 40 US states and Canadian provinces, facilitating better understanding and compliance for all stakeholders.• Designed and created the State of Montana's Temporary Vehicle Registration form currently in use, meeting state requirements and enhancing user-friendliness. Show less

• Led design, development, and implementation of communication materials for internal and external audiences.• Created marketing programs, logos, brochures, newsletters, infographics, presentations, and advertisements.• Authored instruction and user manuals for custom-developed software packages.• Generated new graphic-design business for a computer consulting firm with networking expertise.• Developed proposals in response to government Requests for Proposals… Show more • Led design, development, and implementation of communication materials for internal and external audiences.• Created marketing programs, logos, brochures, newsletters, infographics, presentations, and advertisements.• Authored instruction and user manuals for custom-developed software packages.• Generated new graphic-design business for a computer consulting firm with networking expertise.• Developed proposals in response to government Requests for Proposals (RFPs).• Conducted classroom training in MS Office and general computer courses.• Provided technical and networking consulting services.• Installed, configured, and trained clients on custom and commercial software.• Managed multiple training and development projects.• Performed installation, troubleshooting, maintenance, and repair of personal computers, servers, routers, and other IT equipment. Show less

• Managed up to 12 soldiers, overseeing their performance and ensuring the successful completion of their duties.• Utilized specialized military software, equipment, and hand-tools to carry out aircraft maintenance and logistic operations with precision.• Provided regular status briefings to superiors, keeping them informed of ongoing operations and mission progress.• Conducted frequent briefings for subordinates, communicating daily, weekly, and monthly goals and requirements to… Show more • Managed up to 12 soldiers, overseeing their performance and ensuring the successful completion of their duties.• Utilized specialized military software, equipment, and hand-tools to carry out aircraft maintenance and logistic operations with precision.• Provided regular status briefings to superiors, keeping them informed of ongoing operations and mission progress.• Conducted frequent briefings for subordinates, communicating daily, weekly, and monthly goals and requirements to maintain optimal unit readiness.• Developed and drafted correspondence for internal and external dissemination, ensuring accurate and timely communication within the organization.• Responded promptly to requests for information, demonstrating a proactive approach to meeting information needs and addressing inquiries.• Efficiently managed multiple cross-functional tasks and projects, coordinating logistics and resources to meet mission demands.• Maintained meticulous record filing and documentation, ensuring compliance with military standards and facilitating easy retrieval of critical information• MOS's Held: 67V20, 77F20, 75B20 Show less