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Information Technology LeaderDevelopment – Infrastructure – Support Center – Vendor & Services Management CIO | Vice President | Senior Director | DirectorTechnology and IT procurement leader who successfully leverages technology and procurement to transform organizations, drive innovation, and improve top and bottom line performance in companies ranging from $100M to $2B in healthcare, defense, and transportation industries. • LEADERSHIP: A hands-on leader who builds and develops a virtual team of high performers by fostering a results-oriented and customer focused environment. Built and led organizations in growth periods and mergers, as well as decline situations with up to 25 direct reports, teams of 3 to 50+ and budgets of $1M to $50M.• SERVICE: A recognized business partner for providing strategic direction and leadership to transform IT function and successfully lead and manage multi-million dollar initiatives serving 1,000 to 13,000 end users.• INTEGRATION: Experienced in the assimilation and integration of large, complex acquisitions while delivering profit gains and reductions in operational expenses. • VENDOR MANAGEMENT: Ability to streamline workflow, manage third party vendor relationships, implement tactical solutions and increase efficiency in alignment with organizational goals, enterprise-wide risk objectives and audit requirements.Areas of ExpertiseAsset Tracking | Budgeting & Forecasting | Business Continuity & Disaster Recovery | Contract Negotiation | Corporate Systems | COTS | Department & Company Moves | Executive Support | Field/Multi-Location Support | Help Desk | Infrastructure Support | IT Infrastructure Planning | Network Operations | P&L Management | POS Support | Process Improvement | Project Management | Root Cause Analysis | SLAs | System Imaging | Vendor Relationship Management | VOIP
Cj Edwards
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Information Technology Consulting At Major Defense ContractorCj Edwards Jan 2020 - PresentCedar Hill, TxInformation Technology consulting engagements to serve savings, revenue, and compliance initiatives: technical services, development, infrastructure support center, business continuity, procurement & vendor management. Current client is a multi-billion dollar division of a major defense contractor.
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Chief Information OfficerJdc Healthcare Management Sep 2018 - Jan 2020Dallas/Fort Worth AreaRecruited by CEO to lead IT infrastructure and services for 71 clinics in Texas supporting approximately 1100 end users for a privately held $100 million dental service organization. Led team of 7 supporting the virtual server environment. Purchased IT equipment for new users and system updates. Oversaw IT Helpdesk, Second Level Team, and Systems Architects. Tracked, managed, and coordinated Infrastructure projects. Improved team response from poor and struggling to develop a Customer Service type approach to deliver in a timely manner. Prioritized, coordinated, expedited, and escalated help requests for the help desk team, balancing workload, skills, personnel development, quality, service levels, and customer needs/expectations. Managed vendor relationships including equipment, hardware, software, communications and third party resources.
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Manager, Help Desk Support ServicesL-3 May 2016 - Sep 2018Arlington, TexasManaged Support Services for a multi-billion dollar division of a major defense contractor with approximately 2500 end users. Maintained conferencing services, video teleconferencing, audio conferencing (Intercall), audio/visual equipment. Purchased IT equipment for new users and system updates. Oversaw data management library. Developed, updated and maintained system images. Tracked, managed, and coordinated desktop support projects. Tracked technology assets in inventory throughout the entire life of the asset. In a timely manner, captured, tracked, and solved level 1 and 2 help requests. Prioritized, coordinated, expedited, and escalated help requests for the help desk team, balancing workload, skills, personnel development, quality, service levels, and customer needs/expectations. Managed Konica/Minolta relationship. Improved customer relations and communication. Led and demonstrated effective means to meet/exceed customer expectations, such as acceptable time based deliverables and quality control. -
Director Of InfrastructureMv Transportation Dec 2015 - May 2016Dallas, TxLed development and implementation of information technology initiatives for all corporate and field systems in 200+ locations for the largest private provider of paratransit services and the largest ($2B) privately owned transportation contracting firm in America. Collaborated with CTO and other IT management to develop and manage IT service portfolios for each business unit/department. Identified opportunities to enhance revenue and reduce expenses. Managed all IT procurement. Oversaw supplier and dealer onboarding to minimize operational, compliance and customer service issues. Applied project management principles and methodologies in coordinating all IT initiatives, including the designing and implementation of new applications, changes to existing computer systems and evaluating and procuring new hardware and software solutions. Developed, implemented and enhanced supplier oversight protocol for the company by maintaining effective dialogue between vendor and key department heads. Managed policy, processes and procedures at the program level for the company, including cross-functional processing involving different diligence work streams. -
CioHorizon Coach Lines Sep 2012 - Nov 2015Dallas, TxInformation technology management for the largest tour and charter bus operator for one of the largest motorcoach service providers ($500M) in the US. Led all corporate and field IT functions for 40+ office locations, providing technology leadership and day-to-day operational direction. Oversaw all IT procurement, supplier and dealer onboarding. Coached and developed team of three. Maximized products and services received from vendors by implementing contract management techniques and holding service providers accountable to SLAs and expectations. Ensured the completion of remediation activities with business management, arising from risk assessments and reviews performed. Ensured the optimal utilization, security and protection of information systems, equipment and data and identified which innovations could add value without adding costs. -
Vice President Of It And ProcurementCoach America Jan 2012 - Sep 2012Coach AmericaEnsured IT infrastructure and initiatives supported the growth and the needs of more than 1,100 users across 45 locations and a 50-node MPLS network, with up to 30 direct reports. Defined and executed strategy, governance, architecture. Led major development projects, field deployments, and maintenance of all applications. Managed vendor portfolio planning, relationship management processes, governance, compliance standards, and performance tracking through KPIs, and financial performance measurements. Led IT strategic, procurement, and operational planning to achieve business goals while managing current and future needs. Relationship manager and Administrator for Saucon GPS and DriveCam (driver risk management). Promoted and retained to transition and integrate systems and IT infrastructure as a result of bankruptcy and subsequent divestiture of five Coach America companies, including to Horizon Coach Lines. -
Director, It And ProcurementCoach America Dec 2008 - Jan 2012Dallas, TxDirected IT-related infrastructure, projects and acquisitions and team of 25. Advanced corporate goals by stabilizing and decreasing operational costs. Led all IT-related purchasing decisions, including RFP process, negotiations, and contract management. Responsible for 45 remote locations, 50-node MPLS network, with over 1100 users. Team developed and executed disaster recovery & business continuity plan. Made all final IT purchasing decisions, led the RFP process, negotiations & contract management for $12M with service providers, providing $1M in annual savings. Managed IT infrastructure and initiatives supported Coach America’s continuous growth and the needs of more than 1,100 users across 45 locations and a 50-node MPLS network. Business partner to C-level executives, offering technical and operational direction related to improving the financial position by decreasing costs and improving value of IT services. Built and developed a team of 23 IT specialists and professionals designed to be responsive to the unique needs of users and the company. Accountable for an annual IT budget of $6 million, made all final IT-related purchasing decisions and led the RFP process, negotiations and contract management of all service providers. -
Manager, It And Procurement / Help Desk ManagerCoach America Mar 2004 - Dec 2008Dallas/Fort Worth AreaDeveloped and executed the Disaster Recovery and Business Continuity Plan using a comprehensive approach that encompassed hardware and software, networking equipment, power, connectivity and test procedures. Built and developed a team of IT specialists and professionals designed to be responsive to the unique needs of users and the company. -
Manager, It Support CenterGreyhound Lines, Inc. 1998 - 2004Dallas/Fort Worth AreaSupport & infrastructure management for the $1.3B transportation company providing passenger transportation, shipping/cargo, food service, and charter & tour services in the U.S., Canada, and Mexico with emphasis on systems integration, help desk/support center, field locations, Aloha POS, and corporate systems support serving 13,000 employees.
Cary Edwards Education Details
Frequently Asked Questions about Cary Edwards
What company does Cary Edwards work for?
Cary Edwards works for Cj Edwards
What is Cary Edwards's role at the current company?
Cary Edwards's current role is IT Director - VP - CIO | Infrastructure | Development | Technical Services | Vendor Management.
What is Cary Edwards's email address?
Cary Edwards's email address is ca****@****com.com
What is Cary Edwards's direct phone number?
Cary Edwards's direct phone number is +197297*****
What schools did Cary Edwards attend?
Cary Edwards attended Southern Methodist University, Dallas County Community College, Southwestern Assemblies Of God University.
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Cary Edwards
Atlanta, Ga2polycom.com, zoom.us2 +167877XXXXX
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Cary Edwards
Dallas, Ga6bellsouth.net, bcinteriors.com, bcinteriors.com, aol.com, bcinteriors.com, primecontractorsinc.net -
6bcinteriors.com, bellsouth.net, bcinteriors.com, primecontractorsinc.net, bcinteriors.com, aol.com
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