Caryl E. Email & Phone Number

Oakland, California

• Software installation, configuration and training on POS functionality• Provide highest level of customer support via phone, email, and web.• Troubleshoot POS, software, payment gateway, and various other credit card processing applications.• Troubleshoot payment industry methods of payment including credit card, check, gift, loyalty, and private label.• Process equipment supply as necessary and insure all orders are deployed accurately and in a timely manner.• Diagnose and solve technical connectivity/network problems.• Used different CRM tools such as Salesforce and JIRA.• Worked with different types of integrated payments solutions software.• Have an ability to simplify complex technical solutions and convey them to end users.

Livermore, Ca

Handle high-volume inbound calls virtually.• Met and exceeded company sales and performance goals.• Sell with passion and engage new and existing customers in a high quality experience which enables them to make informed purchase decisions.• Assist customers with interpreting account statements, resolve billing issues, evaluate and escalate complex issues for company products, as appropriate, in a prompt and professional manner.

• Handles inbound sales calls.• Demonstrate customer-driven attitude through excellent knowledge of products, services, rates.• Successfully aligned customers with products and services to best fit their needs.• Ensured adherence to quality standards.• Met sales and performance goals set by Comcast and local management.

• Managed heavy volume of calls, respond to all billing questions and troubleshot and timely resolved customer’s technical issues.• Represent the Company in a professional and positive manner in all situations. Perform other related duties as assigned.• Facilitated an excellent customer experience by taking full ownership and accountability and guaranteeing total customer satisfaction.

Associate'S Degree, Computer Technology/Computer Systems Technology

Computer Science