An advisory services firm specializing in –HUMAN RESOURCES: Talent managementPolicy development Organizational efficiency TrainingComplianceHuman Resources administrationUnemployment and state/federal claims and hearingsPerformance managementLeadership coachingCompensation and benefits program design and implementation HOSPITALITY: Training Service excellenceStaff selectionRebranding and remarketingGuest engagement trainingGuest interaction secret shop

HR administration for premiere Orange County K-12 college-preparatory school including talent acquisition, contract administration, employee relations, policy development, performance management, compensation planning, HRIS selection and implementation.• Reallocated the compensation strategy for hourly teaching assistants, expanding benefits with no net cost• Streamlined compensation and contract administration from 7 days to 2 days for 3 categories of staff• Increased professional staff diversity by 35%

THE RESORT AT PELICAN HILL, Newport Coast, CA (Five Star, Five Diamond internationally recognized Irvine Company property)Senior Director of Human ResourcesRecruited to implement industry-leading standards for this 1,000 employee/$33M payroll, hotel property encompassing four locations. Directed and led HR operations through direct reporting staff of five managers. Responsible for internal culture training, driving on-going certification, coaching and development of service standards. •Developed and implemented benefits plan for six autonomous business partners to drive employee loyalty.•Led performance review restructure resulting in higher completion rates and increased employee satisfaction.•Created human capital plan and annual training curriculum for senior leaders, operational managers, and non-exempt employees.•Led training agenda to achieve highest industry awards.•Directed budgeting and planning of annual compensation rollout, ensuring competitive wage structure, management competency in implementation, and employee buy-in.•Developed and implemented a forecasting tool for seasonal staff (200+ non-exempt employees).•Initiated partnership with staffing service (overseas workers), reducing overtime expense and increasing guest satisfaction.•Led safety initiative resulting in decreased accident frequency and number of lost work days.

THE RITZ-CARLTON, Laguna Niguel, CA 1985 - 2011Director of Human Resources, 1994-2011 (Four-Star, Five Diamond, flagship hotel of internationally acclaimed company)Managed strategic planning, logistics, and HR operations for multicultural workforce. Awarded the Malcolm Baldrige National Quality Award and Ritz-Carlton Human Resources Leadership Award, 3 years. •Reduced benefit accrual expenses on monthly P&L by implementing restructure of time-off program.•Led hotel-wide transitioning to outsourced benefits, recruitment, worker’s compensation and employee-leave management administration thereby reducing expenses by $100K within the first year.•Executed reduced staffing plan during major renovation with no negative labor relations consequences.•Reduced exempt payroll expense and increased employee engagement by Implementing self-directed work teams.•Served as Regional Hearing Administrator for peer review hearings, achieving perfect record in maintaining company position at disciplinary hearings.•Analyzed, prepared, and presented personnel forecasts for successful openings of 500+ employee properties.Human Resources Director, Palm Beach, Florida, 1991-1994Served as opening director for luxury resort, competing with world-renowned luxury properties, with only three-month preparation. Handled benefits planning, organization, training, and execution for competitive benefits package. Oversaw training for opening and ongoing operation of luxury property, adhering to published Five-Star and Five Diamond standards. Awarded Malcolm Baldrige National Quality Award. Interim HR Director, Washington, D.C., 1991Oversaw HR function for property with collective bargaining agreement. Upheld company standards while ensuring compliance with legal and labor contract. Conducted training as required and resolved employee relations issues, including interacting with union representatives to ensure positive work environment.