Caryn Budd Email & Phone Number

Foxboro, Ma- Hybrid

Account Manager for multiple strategic sites including Steward Healthcare one of our largest customers with over 45 facilities. Streamlined Steward Healthcare processes for both planned and unplanned downtimes, crisis calls, and change control policies. Facilitate customer communications on escalated issues and collaborate with groups across applications and divisions for resolution. Assist customers with the planning of critical updates. Conduct on-going calls with customers to discuss operational issues, project milestones, regulatory requirements and new company initiatives. Maintain a positive and trusted working relationship with upper management. Provide on-site support, run command center, end user training for multiple Steward Go-Lives. Participate in corporate visits and CIO Forum. Collaborate with C-level customers on project planning and helping the customer define organizational priorities, goals and objectives, including achieving HIMSS Stage 7, ARRA MU (appropriate stages), meeting Joint Commission and state regulations, software upgrades, and escalations. Work with Software Support Technicians to manage customer expectations and facilitate client communication on issues across all applications and divisions. Coordinate resources involved for customer activity including, but not limited to, disaster recovery efforts/planning, universe splits, mergers, divestitures, and hardware evaluations.

Atlassian/JIRA training- Lead role in successful roll out of our new Application Lifecycle Management tool. Coordinated, planned and trained over 2400 Client Service staff on JIRA/Confluence. Conducted live classroom sessions and WebEx. Created resources, documentation, Confluence pages and e-learning's for a successful rollout. Provide on-going support, follow up and learning opportunities. Evaluated additional ALM training needs. Developed an Atlassian on-boarding training program for new hires.Web Ambulatory-Switched gears quickly and became verse in our WEB AMB products. Provided internal training on WEB AMB and provided customer support. Supported on-site Go-Lives and end user training.

•Developed and implemented application training programs for new hires •Developed and maintained training materials and resources that supplement the applications training programs •Provide verbal and written feedback to new hires and their Management teams who participate in the applications training •Worked with management in the applications groups to become familiar with their standards and best practices and promote those within the training •Established strong communication with supervisors and managers of the application groups to ensure that the training provided met their needs •Developed continuing education sessions on various topics including but not restricted to the more complex functionality of the MEDITECH software, software enhancements, ARRA, Industry standards and integration •Worked with Development to learn about new releases and new aspects of the software, and in turn provided training in these areas •Applications expert for all MEDITECH staff education needs

Meditech

•Created test plans and scenarios to test all aspects of our standard products, including enhancements •Tested the limits of software at both the project and application level, including integration with related applications •Worked with Programmers, Analysts and Specialists to recommend possible solutions and resolve issues •Assisted Development Analysts in creating Design Specs •Created user documentation on assigned applications using MEDITECH documentation tools •Provided in-house training on newly created features •Scheduled and coordinatedcode moves through the pipeline •Acted as a resource for MEDITECH staff on designated applications •Followed all quality control procedures, including documentation of scenarios tested-Created and conducted training on the new Validation system-Lead role in integration testing scenarios

Meditech

•Provided dynamic presentations and demonstrations of MEDITECH's software to prospects and customers •Functioned as an integral member of a team supporting marketing consultants as a technical resource •Represented MEDITECH at industry trade shows •Reviewed and responded to RFPs •Participated in Development meetings

Brockton, Ma

Responsible for Accounts Receivables for Private Insurances and Patient accounts. Oversaw all aspects of Billing department. Managed 8 Patient Account Billers/Collectors. Responsible to run and analyze month end reports. Worked closely with collection agencies on transferring bad debt accounts.

Braintree, Ma

Responsible for intake of referrals from hospitals for patients needing home care services. Coordinated home care services for patients. Worked closely with clinical staff on coordinating care for patients. Communicated with Medicare, Medicaid and Private Insurances regarding coverage for patients.

Bachelor Of Arts - Ba, Psychology

Masters, Health Care Administration

Hs Diploma