Caryn Budd Email & Phone Number

Foxboro, MA- Hybrid

Account Manager for multiple strategic sites including Steward Healthcare one of our largest customers with over 45 facilities. Streamlined Steward Healthcare processes for both planned and unplanned downtimes, crisis calls, and change control policies. Facilitate customer communications on escalated issues and collaborate with groups across applications.

Atlassian/JIRA training- Lead role in successful roll out of our new Application Lifecycle Management tool. Coordinated, planned and trained over 2400 Client Service staff on JIRA/Confluence. Conducted live classroom sessions and WebEx. Created resources, documentation, Confluence pages and e-learning's for a successful rollout. Provide on-going support.

• Developed and implemented application training programs for new hires
• Developed and maintained training materials and resources that supplement the applications training programs
• Provide verbal and written feedback to new hires and their Management teams who participate in the applications training
• Worked with management in the applications groups to become familiar with their standards and best practices and promote those within the training
• Established strong communication with supervisors and managers of the application groups to ensure that the training provided met their needs
• Developed continuing education sessions on various topics including but not restricted to the more complex functionality of the MEDITECH software, software enhancements, ARRA, Industry standards and integration

Meditech

• Created test plans and scenarios to test all aspects of our standard products, including enhancements
• Tested the limits of software at both the project and application level, including integration with related applications
• Worked with Programmers, Analysts and Specialists to recommend possible solutions and resolve issues
• Assisted Development Analysts in creating Design Specs
• Created user documentation on assigned applications using MEDITECH documentation tools
• Provided in-house training on newly created features

Meditech

• Provided dynamic presentations and demonstrations of MEDITECH's software to prospects and customers
• Functioned as an integral member of a team supporting marketing consultants as a technical resource
• Represented MEDITECH at industry trade shows
• Reviewed and responded to RFPs
• Participated in Development meetings

Brockton, MA

Responsible for Accounts Receivables for Private Insurances and Patient accounts. Oversaw all aspects of Billing department. Managed 8 Patient Account Billers/Collectors. Responsible to run and analyze month end reports. Worked closely with collection agencies on transferring bad debt accounts.

Braintree, MA

Responsible for intake of referrals from hospitals for patients needing home care services. Coordinated home care services for patients. Worked closely with clinical staff on coordinating care for patients. Communicated with Medicare, Medicaid and Private Insurances regarding coverage for patients.

Bachelor Of Arts - Ba, Psychology

Masters, Health Care Administration

Hs Diploma